- Develop and implement strategies for network operation, maintenance, and expansion to ensure high availability and reliability of the charging network.
- Being responsible for managing the network operations team (50 people)
- Lead the network operations team, fostering a culture of excellence, collaboration, and continuous improvement (work very closely with the connectivity team (provision of WAN/LAN/MPLS/circuits/SIP etc)
- Oversee the monitoring of the network to identify and resolve issues proactively, minimising downtime and ensuring a seamless charging experience for users.
- Coordinate with internal teams and external partners to enhance network capabilities, including software updates, hardware upgrades, and new installations.
- Manage incident response protocols, ensuring swift and effective resolution of any network disruptions or customer issues.
- Drive the adoption of best practices in network management, security, and compliance.
- Analyse network performance data to identify trends, anticipate future needs, and inform strategic decisions.
- Manage the financial budget to meet corporate targets while delivering value added service that is focused on customer expectations.
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Head of Network Operations - Wakefield, West Yorkshire, United Kingdom - Ingenio Global
Description
Title - Head of Network Operations
Location - Hybrid/Wakefield
Budget - up to £80k basic salary plus bonus and benefits
Ingenio is delighted to be working exclusively with one of the UK's leading Cloud Services business, who are PE backed, £320m revenue in FY23 and employ 1200 people across UK, Europe & APAC.
They are hiring for a Head of Network Operations - primary responsibility of this role is people management and shift management.
Responsibilities:
Mandatory requirements:
1) At least 5 years experience in a management role.
2) Managed a network operations team before.
3) Hiring, managing and mentoring a big Team of approximately 50 people.
If this sounds like you, I want to hear from you.
Click apply or contact me directly -