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Administrator Apprentice
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Administrative Apprentice
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Gough & Kelly Security Leeds, United KingdomGough and Kelly, an NSI Gold company, is a premier provider of security products and services and has served the north of England for over three decades. · We now have an excellent opportunity for an enthusiastic and motivated **Administrative Apprentice** to join the team in Lee ...
Business Administrator/Marketing Apprentice - Wakefield, West Yorkshire, United Kingdom - Nasstar
Description
As one of the UK's fastest growing MSP's, we're on the lookout for a Head of Network Operations (NOC)Job Type:
Permanent
Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools.
With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today's business landscape.
With an impressive portfolio of customers, supporting the modern business is what we do, and we're pretty good at it..
if we do say so ourselves We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads.
More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work withThe Head of Network Operations manages technical support teams providing exceptional managed services for Nasstar Connectivity and Networking Portillo.
Operating from our Wakefield office, this position assumes full accountability for proactive and reactive fault prevention and restoration.Team Leadership:
Leading teams from 1st line to 3rd line, the Head of Networks oversees problem triage through to resolution
Quality Assurance:
They are responsible for maintaining high-quality, consistent, and cost-effective services. Regular reporting against key performance indicators ensures adherence to agreed metrics and service level agreements.
Budget Authority:
Own and manage the budget for Network Operations. Manage headcount and P&L for Network Managed Services.
Customer Advocacy:
As the Network Managed Services advocate, they collaborate with the service management team to represent customer interests both internally and externally.
Collaboration withConnectivity Business Unit:
Working closely with Nasstar's Connectivity Business Unit, they ensure that managed services align with customer expectations. As this is leading a network orientated technology team CCNP or equivalent
Service Management such as ITIL
Technical background in Network managed services
Ability to design and manage complex organizational structures and teams to facilitate high quality service delivery and operational efficiencies.
At Nasstar, we know the importance of looking after our employees – after all, it's the team that underpins our businessIn addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:
25 days' holiday (excluding bank holidays)
Flexible working – it's important to maintain a work/life balance, as such, we will consider any written request for flexible working
Virtual working – we practice what we preach and empower our people to work remotely
we supply best-of-breed software and hardware for all our staff too
4x annual salary life assurance
Health cash plan
Retail discounts and other perks from major brands
With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.
Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.
By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide.
Diversity is not just a statement;
