Jobs

    Manager, Financial Management - Manchester, United Kingdom - Factory International

    Factory International
    Factory International Manchester, United Kingdom

    1 week ago

    Default job background
    Description

    You will drive a can-do culture within the team, ensuring that ticketing staff and systems are equipped to deliver the best quality work whilst delivering key objectives.

    Your role will be a mix of hands-on setups and service management and working on longer term initiatives with the Head of Ticketing.

    You will task manage a team of staff including workload management, streamlining, and training responsibilities.
    Manage Event setup for all FI events, includes collating relevant information from teams, building events and performances in Ticketing/CRM systems, acting as first point of contact for amends and troubleshooting
    Liaise with external providers to arrange setup for FI digital events, ensuring integration of any external systems with Spektrix takes place as required
    Maintain event listings on the Ticketing/CRM System to optimise customer experience and maximise sales for Factory International
    Work with the relevant Web teams (internal and external) to develop and establish efficient processes for listing events online and optimising the online purchase pathways
    Maintain the ticketing relationship with our system providers, acting as first point of contact for troubleshooting and training requirements, resolving ticketing system issues as needed
    Provide training for Spektrix use across the organisation, eg reporting, sales, setups and any other relevant modules
    Build ancillary products using the ticketing/CRM system such as memberships, merchandise, donations and link in upselling and cross-selling as appropriate
    Process ticket bookings using ticketing/CRM system and follow approved FI ticketing procedures
    Support the Ticketing function with administrative tasks such as detailed financial reconciliation, system maintenance and data management and administration of ancillary software including but not limited to crowdEngage and Activity Stream
    Recruitment for and line management of Ticketing Set Up Coordinator, Administrator and Assistants as required
    Working within a team using CRM (or similar) systems to setup events to go on sale
    Problem solving especially with ticketing and CRM systems
    Advanced knowledge of computerised box office systems and reporting functions
    Extensive knowledge of the UK Ticketing landscape, leading ticking providers and systems
    Ability to compile accurate reports and present data clearly in order to drive decision making, interpreting sales data and making recommendations to Head of Ticketing on shifts in pricing, discounting and offers
    Demonstrable experience of data management and GDPR
    Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds
    Experience of working with Spektrix, ActivityStream, Crowdengage and scanning software
    Using Website Development systems (TNEW/Wordpress) and Custom Websites or equivalent
    Enthusiasm for training, mentoring and support of emerging talent
    #
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