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    Sales Operations Supervisor - Oldham, Greater Manchester, United Kingdom - Resideo Technologies Inc.

    Resideo Technologies Inc.
    Resideo Technologies Inc. Oldham, Greater Manchester, United Kingdom

    3 weeks ago

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    Description

    The Sales Operations Supervisor is responsible for leading the Sales Operations team to provide key administrative support to the Sales team whilst ensuring a first-class customer experience. Sales Operations is about supporting and enabling frontline sales teams to sell more efficiently and effectively. The role will be working Monday to Friday within a hybrid model (3 days in the office and 2 days at home).

    The role will suit an individual who has a bias toward action and continuous improvement, exceptional communication skills and will know how to balance getting the details right while working in a fast-paced environment. The role will include working with people across the business to play an important role across the sales pipeline from prospect to order execution and delivery.

    JOB DUTIES

    • Coach, develop and support the Sales Operations team to deliver exceptional customer service against targeted KPI's
    • Manage hiring, training, and mentoring of employees to ensure a positive experience.
    • Ensure all customer orders are processed same day, through effective team time management.
    • Keep customers updated on outstanding orders and lead times.
    • Structure the team to align with the specific service requirements of the Key Accounts and Desk based account teams, through close collaboration with the other supervisors.
    • Facilitate and execute inter-company and export orders, plus provide first line web support.
    • Lead employees to exceed the organisation's expectations for productivity, quality, continuous improvement, and goal accomplishment.
    • Lead ongoing professional development for the team
    • Foster an environment of teamwork that promotes the appreciation of diversity as well as cohesiveness and support and work effectively together to enable employees to succeed.
    • Perform Periodic Performance Reviews and Annual Compensation Planning
    • Drive Salesforce effectiveness
    • Handle and resolve customer escalations
    • Attend ADI Sales Management Team and customer meetings as required
    • Work with all ADI departments and vendors to strengthen ADI market presence
    • Direct customers to the correct teams for technical support & account queries
    • Upsell through attachments and complete solution orders
    • Support new business onboarding and revenue generation
    • Manage customer expectation and communicate with customer to resolve issues, complaints and invoice queries
    • Process customer orders and quotes in SAP to specific SLA's and customer requirement
    • Ensuring 'right first time, every time' wherever possible against each order / quote / process
    • Optimise available technology to increase efficiency and accuracy

    YOU MUST HAVE

    • Proven sales/operations/customer service experience in a similar position, ideally from B2B product distribution background (ideally trade, electronics, security products)
    • PC literate with a good working knowledge of Microsoft 365 and Excel, excellent knowledge of SAP and Sales Force (desirable)
    • Strong experience in decision making, determined and result driven mindset, ability to quickly resolve issues and identify creative solutions
    • Strong commercial acumen and ability to work in a fast-moving environment
    • Excellent communication skills, with the ability to engage and influence at all levels
    • Willingness to find and adapt new ways of working, to enhance the customer experience and alleviate the sales teams of administrative tasks

    WE VALUE

    • Experience managing and leading a team
    • Positive "Can Do" attitude with the ability to self-motivate and motivate others
    • Ability to support and drive marketing initiatives and contribute to new opportunities to build sales and profit.
    • Clear understanding of excellence in customer service and be able to exceed this at all times
    • Excellent Team Player
    • Attention to detail: correct transposing of data is vital in this department
    • Ability to handle processing end to end
    • Strong SAP or similar ERP experience

    WHAT'S IN IT FOR YOU

    • Competitive salary package with market leading commission
    • Hybrid working environment
    • Opportunity to progress within a global business

    #LI-KN1

    #LI-HYBRID

    #J-18808-Ljbffr
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