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    Service Delivery Specialist TNG - Reading, United Kingdom - HRS Hospitality & Retail Systems

    HRS Hospitality & Retail Systems
    HRS Hospitality & Retail Systems Reading, United Kingdom

    7 hours ago

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    Description

    MAIN REQUIREMENTS:

  • Minimum 2 years of experience in the support or installation & configuration of Oracle POS products, together with the associated customer training.
  • Hospitality/Leisure(Spa) operations background an advantage.
  • Experience in working with competitive hospitality products including POS, PMS and Spa systems.
  • Familiar with Windows operating systems & POS hardware.
  • Familiar with Oracle PL/SQL. Professional certification is preferable.
  • Good interpersonal skills with both customers and cross-functional teams.
  • Possess a valid passport and be available to travel extensively and for extended periods of time.

    • MAIN RESPONSIBILITIES:

  • Responsible for implementation & support of solutions for hotels, spas, and fitness clubs across the region.
  • Conduct user training.
  • Handle customer cases, triage the inbound caseload and review the existing owned and escalated cases.
  • Ensure familiarity with new product releases as they become available.
  • Liaise with subject matter experts on client requests for enhancements and development.
  • Work with the support/implementation teams to ensure service level requirements are exceeded.
  • Perform other duties as requested or as deemed appropriate by management.

    • LANGUAGE REQUIREMENTS:

  • Native or proficient in English, both written and spoken

    • WE OFFER:

  • Opportunity to grow inside the global organization.
  • Motivating remuneration package.
  • Competitive annual bonus scheme.
  • Remote/flexible working.