- Installation, integration and commissioning of network, firewall and filtering solutions on customer sites.
- Prestaging, initial configuration of network, firewall and filtering solutions.
- Logistical and technical support to assist the running of the project and operations team.
- Support desk cover, assisting customers via telephone, email, and the ticketing system.
- Local Technician services to maintain and help support and maintain the companies IT environment.
- On-site and remote IT technician services for education customers.
- Replacing faulty or upgrading equipment on customer sites.
- Liaise with third party carriers to troubleshoot connectivity issues using tools, ticketing systems, email, or telephone.
- Experience in configuration, installation and remote support of enterprise-class firewalls such as Sophos XGS, Fortigate or similar vendors.
- Experience with the installation and configuration of LAN / WLAN network equipment - market-leading vendors such as Cisco, HP, Meraki, Juniper etc. preferable.
- Experience of configuration and troubleshooting complex, and general networking issues
- Strong troubleshooting skills with the ability to identify opportunities to improve efficiency.
- Experience in a customer-facing role working to defined levels of service delivery.
- Experience with delivering, supporting, and troubleshooting IT services in UK schools desirable, but not a deal-breaker
- Great Customer service skills with the ability to communicate effectively with customers at all levels.
- Ability to accurately document customer issues and rectification actions.
- Valid UK driving license and able to travel UK wide -the majority of the sites you will be supporting are in the East of England, but the role will require occasional visits further afield.
- Great prospects - once you've got to grips with our systems and processes, you'll have the opportunity to progress with us.
- Knowledgeable, high-achieving, experienced and fun colleagues
- A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
- Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes us stronger.
- 25 days annual leave + bank holidays
-
Field and Operational Support Engineer
Found in: Ziprecruiter UK C2 - 3 hours ago
Modern Networks Ltd Staffordshire, United KingdomJob Description · About us · Modern Networks provides IT Support, connectivity, and communications in an easy to consume integrated solution to over 2,000 sites across the UK. This role sits within our Education Division, Wave 9 in our newly acquired offices in Stafford - approxi ...
-
Field and Operational Support Engineer
Found in: Jooble UK O L C2 - 8 hours ago
Modern Networks Ltd Staffordshire, United KingdomAbout us Modern Networks provides IT Support, connectivity, and communications in an easy to consume integrated solution to over 2,000 sites across the UK. This role sits within our Education Division, Wave 9 in our newly acquired offices in Stafford - approximately 25% of your t ...
-
Principal Thermal Systems Engineer
Found in: Appcast UK C C2 - 4 days ago
Marcus Webb Associates Limited Staffordshire, United KingdomThermal Systems Engineer - Lead · Stafford · £60-70,000 + benefits · This is a very exciting opportunity for a lead thermal systems engineer to be the technical authority and thermal expert across the business group; leading a team of thermal engineers on the design, analysis ...
-
Electrical Test Engineer
Found in: Appcast UK C C2 - 3 days ago
Yolk Recruitment Ltd Staffordshire, United KingdomTest & Inspection Engineer (Electrical Testing) | Stone, Staffordshire | Competitive Salary (Enquire for details) | 1 Stage Interview Process · Yolk Recruitment are working with an Industrial Consultancy based in Stone. They're looking for an experienced Inspection & Test Enginee ...
-
New Product Introduction Project Manager
Found in: Appcast UK C C2 - 6 days ago
Infoplus Technologies UK Limited Staffordshire, United KingdomJob Role: NPI Project Lead · Location: Stafford, UK · Contract: FTE · Experience:5-7 Years · Responsibilities: · • Primary Responsibilities: · o Assists in prioritising projects based on impact and objectives. · o Project management of multiple small to medium projects · o Identi ...
-
Senior Project Planner
Found in: Ziprecruiter UK C2 - 15 hours ago
Omexom UK Staffordshire, United KingdomJob Description · Role purpose · The Senior Projects Planners role will be to support the Transmission and Substations Business Units in the successful delivery of small to large scale projects for blue chip clients through effective program management techniques and support to t ...
-
Service Design Manager/Architect
Found in: Ziprecruiter UK C2 - 15 hours ago
Sanderson Recruitment Plc Staffordshire, United KingdomJob Description · Our leading client is currently recruiting for a Service Architect/Design Manager to join their expanding technical sales team. · As a Service Architect, you'll play a vital role in ensuring their service solutions align with their organisation's Standard Servic ...
-
Engineering Manager
Found in: Jooble UK O L C2 - 5 days ago
Allicio Staffordshire, United KingdomDo you possess proven experience as an Engineering Manager? Do you have experience of working in a manufacturing environment (preferably food)? · Do you possess experience of both mechanical and electrical engineering? · Engineering Manager, Leek ST13 5RJ · Full-time · Partner ...
-
Senior Manager, SEO
Found in: Jooble UK C2 - 5 days ago
Searchability Ltd Staffordshire, United KingdomSenior Search Engine Marketing Manager SEO, PPC, Strategy, Optimisation, Reporting, Client Services, Budget Management, Digital Marketing · A vacancy has become available for a SEM Specialist to join a company and become crucial in driving client satisfaction and retention. · ~ ...
-
Quality Engineer
Found in: Jooble UK O L C2 - 4 days ago
Probe UK Staffordshire, United KingdomWe are looking for an experienced QUALITY ENGINEER.This is an exciting time to be part of this expanding Organisation. This is a fast paced, dynamic working environment, no 2 days are ever the same If you are a Quality Engineer, who is looking to be part of a friendly, supportive ...
-
Principal Thermal Systems Engineer
Found in: Jooble UK O L C2 - 3 days ago
Marcus Webb Associates Limited Staffordshire, United KingdomThermal Systems Engineer - Lead Stafford £60-70,000 + benefitsThis is a very exciting opportunity for a lead thermal systems engineer to be the technical authority and thermal expert across the business group; leading a team of thermal engineers on the design, analysis and integr ...
-
Principal Thermal Systems Engineer
Found in: Jooble UK O L C2 - 6 days ago
Marcus Webb Associates Limited Staffordshire, United Kingdomleading a team of thermal engineers on the design, analysis and integration of thermal management systems i.e. HVAC systems for vehicles.The purpose of this role is to lead the design and development of thermal management solutions. This will include the thermal analysis of new s ...
-
Electrical Test Engineer
Found in: Jooble UK O L C2 - 3 days ago
Yolk Recruitment Ltd Staffordshire, United KingdomTest & Inspection Engineer (Electrical Testing) | Stone, Staffordshire | Competitive Salary (Enquire for details) | 1 Stage Interview ProcessYolk Recruitment are working with an Industrial Consultancy based in Stone. They're looking for an experienced Inspection & Test Engineer t ...
-
Supply Chain Manager
Found in: Jooble UK O L C2 - 6 days ago
AIE - Advanced Innovative Engineering, (UK) Ltd. Staffordshire, United KingdomAre you a forward-thinking supply chain professional eager for an outstanding opportunity to join the Advanced Innovative Engineering (UK) Ltd team? We are internationally recognisedfor our pioneering work in next-generation Wankel rotary engines, which are instrumental across a ...
-
Engineer - Controls Engineering
Found in: Jooble UK O L C2 - 4 days ago
Tgw Limited Staffordshire, United KingdomAs the MaintenanceEngineer you will maintain all TGW products and third party equipment inclusive of planned maintenance and breakdowns.You will contribute to strategies and support all continuous improvement activities, that underpin site performance.This role is on a 12 hour sh ...
-
Product Integrity Project Manager
Found in: Jooble UK O L C2 - 5 days ago
Infoplus Technologies UK Limited Staffordshire, United KingdomJob Role: NPI Project LeadLocation: Stafford, UKContract: FTEExperience:5-7 Years Responsibilities: · • Primary Responsibilities:o Assists in prioritising projects based on impact and objectives.o Project management of multiple small to medium projectso Identifies cost containmen ...
-
Senior SEM Manager
Found in: Jooble UK O L C2 - 1 day ago
Searchability Ltd Staffordshire, United KingdomSenior Search Engine Marketing ManagerSEO, PPC, Strategy, Optimisation, Reporting, Client Services, Budget Management, Digital MarketingA vacancy has become available for a SEM Specialist to join a company and become crucial in driving client satisfaction and retention.3+ years S ...
-
Multi Skilled Electrician
Found in: beBee S2 UK - 1 day ago
Pinnacle Group Staffordshire, United KingdomPinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and w ...
-
Multi Skilled Electrician
Found in: beBee S2 UK - 5 hours ago
Pinnacle Group Limited Staffordshire, England, United Kingdom Full timePinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and w ...
Field and Operational Support Engineer - Staffordshire, United Kingdom - Modern Networks Ltd
Description
About us
Modern Networks provides IT Support, connectivity, and communications in an easy to consume integrated solution to over 2,000 sites across the UK. This role sits within our Education Division, Wave 9 in our newly acquired offices in Stafford - approximately 25% of your time will be spent on our customer sites focusing on implementation, with the remainder of your time spent supporting our internet connectivity, safeguarding and security services from either your home or our offices.
What you'll be doing
What we're looking for
What you'll get from us
Sounds like you?
If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you're still not convinced, drop us a line at -networks – we'll arrange an informal chat about the role.