Customer Service Representative - Stoke-on-Trent, United Kingdom - Bally's Interactive

Bally's Interactive
Bally's Interactive
Verified Company
Stoke-on-Trent, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Job title:
Customer Service Representative


Location:
Newcastle under Lyme (Hybrid working available)


Hours of work: 37.5 hours per week, between 7am-2am Monday-Sunday


Salary:
£22,770 (plus a 35% hourly uplift for unsociable hours)


Other benefits:
Annual bonus of up to 10%, 25 days plus bank holiday allowance, private medical care, enhanced maternity, paternity, and adoption leave pay, Virgin Tribe discounts, paid volunteer days, store discounts, a contributory pension plan and many more


Available start date:
Monday 9th January


About us:


Bally's Interactive is the digital arm of one of the world's leading entertainment providers, Bally's Corporation, with tens of millions of players across the globe and big plans always in the works.

Our brands and sites include market movers and shakers like SportsCaller, Monkey Knife Fight, Vera&John, Virgin Casino, Jackpotjoy and many more.

We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players


What you'll be doing:

Our Customer Service Representative play a pivotal role in ensuring our players receive a world-class experience at every turn. Our fun and fast-paced call centre presents a diverse variation of customer enquiries, from payment and verification to betting and general account queries, ensuring no two conversations will ever be the same


Your day to day:


  • Act as the first point of contact for our players on all our UK gaming websites ensuring a firstclass gaming experience.
  • Keep on top of all our products\ promotional offering and tools to ensure you're keeping up with our players, and with the business and department's strategy.
  • Take ownership and follow escalations through to resolution.
  • Manage all tasks in a timely and efficient manner and work to meet (and exceed) set KPIs.
  • Collaborate with colleagues across all departments on projects and attend relevant meetings as required.
  • Strive to resolve everything, first time, every time. With complex issues, you should ascertain urgency and follow the appropriate next steps, escalating issues to the right department where appropriate.
  • Contribute to, and promote a positive working environment. Becoming a role model and inspiring others.

What we're looking for:


  • To meet legal obligations, you must be 18 years of age or over
  • Passionate about providing excellent customer service
  • Exceptional verbal and written communication skills
  • Ability to problem solve, think fast under pressure and fact find to successfully provide a firsttime resolution
  • Experience within the online gambling industry is desirable
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