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    Call Centre Quality Assurance Analyst - United Kingdom - Enable Recruitment

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    Description
    • Basic salary £35,500 per annum (+15% bonus)
    • Hybrid working
    • Excellent benefits including private medical care, 28 days holiday + bank holidays, & cycle to work schemes

    We have partnered with a well-known business who are looking for a Call Centre Quality Assurance Analyst to join their team on a 12 month FTC in their Bristol offices. This is an excellent organisation who support people with disabilities to have a more independent quality of life.

    What you'll be doing

    • Monitoring calls and emails to ensure they follow data protection
    • Analysing and reporting data trends
    • Coaching and training the team where necessary
    • Ensuring the team provide a positive process for customers

    What you'll need to apply

    • Previous Quality Assurance experience within a contact centre or a customer service environment
    • Excellent communication skills

    What you'll get in return for your talents

    • Basic salary of £35,500
    • Performance bonus of up to 15%
    • Electric Car / Cycle to work scheme
    • Flexible working model – 3 days office, 2 days home
    • Funded private medical care
    • 28 days holiday PLUS bank holidays
    • 15% non-contributory pension
    • Discounted gym memberships, volunteering days and much more

    What next

    Hit apply or contact Jess directly

    #J-18808-Ljbffr

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