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Blacon

    Call Handler - Blacon, United Kingdom - Sanctuary Supported Living

    Sanctuary Supported Living
    Sanctuary Supported Living Blacon, United Kingdom

    Found in: Talent UK C2 - 21 hours ago

    Default job background
    Description
    The role of Night Call Handler will include:
  • Undertaking responsive and proactive call handling duties
  • Responding to emergency calls in a customer focused, calm and friendly manner
  • Maintaining effective filing systems
  • Supporting the achievement of service standards
  • Skills and experiences:

  • Experience of working in a customer centre or customer service environment is essential
  • The ability to work under pressure
  • Proven experience of administration relating to customer service and complaints
  • Proven experience of effective communication at all levels
  • Are you ready to be your best?

    Brilliant work deserves brilliant benefits As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you:

  • At least 25 days paid holiday, rising to 30 days after 5 years service (plus public holidays) pro rata
  • A pension scheme with employer contributions
  • A variety of online discounts and rewards from major retailers
  • Health and well-being plans
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities
  • The full time equivalent for this role is 37.5 hours
  • Role salary is £18,033 per annum with an additional policy allowance of £1,804 per annum, rising to £18,982 with an additional policy allowance of £1,899 per annum after completion of successful 6 month probationary period (rising to £19,982 with an additional policy allowance of £1,998 per annum after 12 months, subject to satisfactory performance)
  • Job Reference: 217667


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