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    Head of Regulatory Compliance Services - London, United Kingdom - Excelsior Search

    Excelsior Search
    Excelsior Search London, United Kingdom

    2 weeks ago

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    Description

    Global Head of Managed Services (Business Process Outsourcing) Our client thrives on innovation and velocity, backed by private equity to fuel ambitious growth plans This role is tailor-made for a leader who brings the playbook for scaling a global managed service / BPO business unit, who is ready to make significant impacts, drive change across global markets, and nurture international teams to their fullest potential.

    If you're a BPO leader who excels in data and process-driven environments and is ready for a challenging yet rewarding career trajectory, we want to hear from you

    Excelsior Search is retained as the exclusive search partner for a fast-paced, private equity-backed organisation experiencing rapid growth.

    They specialise in providing top-tier Business Process Outsourcing (BPO) / Managed Services, focusing on accounting, regulatory compliance, and legal services for financial institutions worldwide.

    With an ambitious growth plan, their culture thrives on high levels of efficiency, performance and continuous innovation, and they are seeking a dynamic leader to help them scale new heights and revolutionise their managed services operations.

    This high-impact role offers the opportunity to re-shape and scale their global managed services division, directly influencing the customer experience across international markets and future company growth targets.

    It's a strategic role leading a global team of over 70 members (currently) and the objective is to reorganise, scale, and elevate their BPO services to deliver unparalleled efficiency, profitability, and client satisfaction.

    Spearhead the global managed services / BPO group, driving growth, scalability, and standardization across processes to enhance efficiency and profitability.

    You will have the freedom and flexibility to (in fact they will want you to) to review their managed services operations and reshape as you feel fit in order to ensure best industry practice and scalability for rapid growth.


    • Team Development : Lead, recruit, and develop the BPO service team, enhancing product and client facing expertise, business acumen, and fostering professional growth.
    • Client Engagement : Act as a seniorlevel point of contact for global managed services engagements and an advisory figure to the internal leadership team.
    • Performance Metrics : Own revenue, cost, and margin metrics, while identifying opportunities to accelerate service excellence and efficiency.
    • Project Management : Maintain oversight on customer onboarding projects, ensuring adherence to budget, timelines, and risk management.
    • Stakeholder Management : Working in tandem with crossfunctional teams across teh company including sales, relationship management, technology and product management leadership.
    Meeting and exceeding key business outcomes including gross margin targets and efficiency improvements, particularly those impacted by automation.

    • Meeting employee engagement targets and exceeding professional development goals within the team.
    This is a business process outsourcing driven managed service proposition, so looking for a strong operational leadership background.

    • Demonstrable experience in leading managed service / BPO delivery service teams.
    • Domain experience in the areas of either accounting, fund services, regulatory compliance, or legal services for financial institutions.
    • Demonstrated capability in scaling service teams and developing talent.
    • Technical acumen with a deep understanding of relevant processes and emerging technologies that can be leveraged to optimize business practices.
    • MBA preferred (but but no required).
    A role at the forefront of transforming BPO services in the financial services sector.

    • A culture of growth, innovation, and high performance backed by private equity.
    • Elevate your career with a global leadership role at the forefront of Managed Services / Business Process Outsourcing innovation for financial institutions. If you're a BPO leader who excels in data and processdriven environments and is ready for a challenging yet rewarding career trajectory, we want to hear from you Location: flexible, London or other areas of the United Kingdom.

    Excelsior Search, the trusted international executive search & recruitment partner for capital markets & investment technology, data & research providers.

    If this particular role isn't quite right for yourself, please check out our other open roles on our website here:

    Americas | EMEA | APAC Since 1999 Excelsior Search has been partnering with financial technology (FinTech), data and research providers to the global capital markets and inv...

    Sales Engineer / SME Consultant - Capital Markets Technology & Managed Services Excelsior Search Paris, France
    Sales Engineer / Product Consultant - Financial Markets Data EMEA Excelsior Search London, United Kingdom
    Senior Sales Executive – Private Equity Investment SaaS Solutions Excelsior Search New York, USA
    Head of North America Sales - Market Data / SaaS Fintech Excelsior Search New York, USA
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