- Management of House placements, ensuring clients and experts receive Best Service.
- Extension management for House placements including rate negotiations.
- Regular service calls to House Experts
- Placement audits – checking of new placement records to ensure the placement has been made in line with Amoria Group policies and process and core compliance has been received.
- Onboarding service calls – proactively call experts prior to starting on a new project to ensure they have all key information about working with Amoria Group – timesheets, payroll, payment terms, key points of contact.
- Chasing of outstanding compliance documents.
- Issue Amoria Group communications to the expert community such as changes to timesheet or payroll process, end of year payroll dates.
- Regular stakeholder meetings to ensure issues are dealt with promptly.
- Co-ordinate and respond to Client audit requests.
- Manage client portals and requests for document in relation to placements.
- Work with the Bill & Pay Team to chase missing timesheets and support any queries during payment week.
- Main point of contact for expert escalations, compliant handling and complex terminations
- Partner with all payroll companies and provide support to on-board placements when required.
- Post placement meetings with candidate (F2F / via Teams)
- Support roll out of new training videos & social media presence
- Any other ad hoc queries from Client / Candidate as appropriate
- Mobilisation requests including flights / hotel / car hire as per client requirements.
- Maintaining the mobilisation tracker and work with the Billing team to ensure costs are re-charged to clients accordingly.
- Ensure we have an effective process for mobilisation bookings with appropriate controls
- Experience of working in a customer service role for 2 years+
- Strong people skills
- Previous use of a CRM system
- Excellent written and verbal communication
- Ability to build strong relationships with stakeholders and team members.
- Ability to present effectively to different audiences in both formal and informal sessions.
- Ability to demonstrate assertiveness and confidence
- Have patience and the ability to deal with problematic issues / conflict resolution
- The ability to work under pressure and to deadlines
- Knowledge of working in a recruitment / management consultancy agency is desirable but not essential.
- Clear career progression pathway
- Full training & support
- Incentives & rewards
- Great social culture
- Annual Personal Development Allowance
- Flexible working
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Contract and Mobilisation Specialist - Manchester, United Kingdom - Amoria Bond
Description
Contract and Mobilisation Specialist
West Didsbury
Who are we?
Amoria Group is Progressing Lives Everywhere by delivering staffing and consulting services to the global technology, advanced engineering and energy sectors.
As an integrated project and human capital services business, Amoria Group supports pioneering industries and companies that make a positive impact on the world. Through our PROFES values and our best service commitments, we lead with positivity, deliver world-class expertise and give back to our global communities as we grow.
Job Overview:
Our Contract and mobilisation specialist is the main link between our Clients, Contractors and internal stakeholders for the 'Right First Time' onboarding of new placements and ongoing placement management. The main purpose of this role is to ensure our experts are on boarded with our clients effectively and always receive the best level of service.
This roles provides considerable career development opportunities as there is clear path to taking on extra responsibilities in the role and to move into management.
Key Responsibilities / Duties:
Experience Required:
What we offer you:
Behavioural Capabilities & Attributes Required
Positivity, Respect, Ownership, Fun, Excellence, Success (PROFES) are the values that make up the heart of our culture at Amoria Bond, and we expect all our employees to consistently demonstrate these Behavioural Capabilities in the workplace. How you do your job, is as important as the results you deliver.
Positivity
Apply a 'can-do / will-do' attitude to your work, even when facing a challenging situation. Be considerate of how your behaviour may affect others around you, and be constructive in your communication.
Respect
Be respectful in your treatment of your colleagues, clients, customers and suppliers at all times. Work with integrity and consideration of others.
Ownership
Take ownership for your tasks and delivering your job responsibilities and achieving your performance standards.
Be proactive and take personal ownership for finding ways to work smarter.
Fun
Enjoy yourself at work Look for ways to make the role more enjoyable for yourself and for others whilst working hard and getting the job done.
Excellence
Strive for excellence and be clear about what are your personal goals in providing an excellent service for your customers, clients, suppliers and colleagues.
Success
Always aim for success for yourself and your team. Be effective and realistic in planning and executing your duties to achieve your performance standards. Ask for help if you need it, and helps others when you can.
No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience
