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    Flexible Part-time/full-time Telemarketers Required - London, United Kingdom - E Next

    E Next
    E Next London, United Kingdom

    1 week ago

    Default job background
    Part time
    Description
    Bringing that feel-good energy.
    We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy. We're also here to make this whole energy thing way easier for our customers. That means providing exceptional service and using state-of-the-art tech to do it.
    Nexties spread positive energy
    We like spreading the feel-good energy in everything we do, embracing the power of positivity and inclusivity.

    Are you passionate about customer service and delivering the ultimate customer experience? Our customers are our priority - we strive to always be at the top of our game, making sure we're there to answer their every question.

    We empower our Nexties to grow, drive your own development, be creative and proactive.

    Each day presents a unique opportunity to help our customers figure out their needs and we trust you to deliver brilliant customer experiences by actively providing efficient and knowledgeable solutions, and using our state-of-the-art tech to do it.

    Don't worry if you don't know a lot about energy - we provide full training and learning pathways to equip you with the skills and knowledge needed to deliver these brilliant customer experiences.

    We don't just want to succeed, we also help each other to succeed.

    Our flexible hybrid working approach means we split our working week between home and your dedicated hub, typically 2-3 days a week in the hub.

    We call them hubs instead of offices - at E.ON Next we're a family and our hubs create that much needed physical space to work together, learn from each other and collaborate on some of those great ideas.

    As an Energy Specialist you'll be part of our customer operations and have the most important job - wowing our customers.

    You'll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer's journey.

    You'll be empowered to look after all our customers over the phone and via email, dealing with everything from billing to meter exchanges - making our customers happy in every interaction.

    We work fast-paced to meet our customer demand but don't worry - we face challenges together, we support one another through every problem.

    We treat each other with respect, give open and honest feedback to help us grow.

    We embrace our differences, come up with creative ideas and solutions to help us consistently improve the company and our customer experience.

    A passion for delivering an exceptional customer experience

    • Good English skills both written and verbal
    • 26 days holiday plus bank holidays AND a guarantee of your birthday off
    • Access to a variety of market leading flexible benefits such as buying extra holidays,
    discounts on days out, meals and retail vouchers, health and wellbeing options, plus
    A generous pension scheme

    • Work life balance - we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.
    • Trust - you're responsible for your customer experiences and your own development
    • Flexible hybrid working - expected in the office 2-3 days a week
    • Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider
    • We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, variable start and finishing times.
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