Customer Experience Program Manager - Scotland, United Kingdom - Jones Lang LaSalle Incorporated

Jones Lang LaSalle Incorporated Scotland, United Kingdom

1 week ago

Description

Customer Experience Program Manager page is loaded Customer Experience Program Manager

Apply remote type Remote locations Midlothian, GBR time type Full time posted on Posted 2 Days Ago job requisition id REQ353186 JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients.

and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

We are looking for a Customer Experience Program Manager for our Integrated Facilities Management Workplace business line.
We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives.

We're focused on opportunity and want to help you make the most of yours.

The role is part of a JLL team working closely with one of our most dynamic & fast-growing Clients from the multinational technology and online retail industry.

JLL partners with the Client to deliver a wide range of corporate real estate services.

We are seeking a global Customer Experience (CX) Program Manager for our client-dedicated Customer Experience team with a focus on learning and development.

The CX team ensures Global Real Estate and Facilities (GREF) takes a proactive and human-centered approach to workplace operations, design, technology, and culture.

This role will focus on learning and development, with emphasis on data analytics, reporting, and programming of our initiatives.

It will also include a focus on workplace diversity, equity, and inclusion (WDEI) which will be a target of the team's learning strategy.

This role will develop bespoke reporting, programs and training across the world, and include activities supporting the WDEI program roll out across its global portfolio.

They are organized, are able to deep dive into problems to drive resolution but have an eye for detail and feel comfortable using data to make decisions, track progress and demonstrate success.

Contributes to the creation of and implements program strategy and overall team strategy based on a thorough analysis of L&D needs for the RE&F team
Support in the design, development, and delivery of learning solutions to meet identified training needs, including customer care, communications, problem solving and leadership training
Overall program management of team strategy – includes but is not limited to communications, leadership reporting, regional coordination, networking, SME and POC identification, planning, and escalations
Collect, analyse, and manage data to ensure effective implementation and monitoring of training, competence & skill standards across account
Writes data driven white papers to support the implementation of initiatives and projects
Regularly partners with the wider GREF team to support the implementation of new initiatives and programs as well as ensuring organizational alignment of solutions
Routinely connects to industry, professional bodies, and communities to ensure that new industry standards, best practices and innovations are adopted across the organization with a focus on diversity, equity, and inclusion
Experience and knowledge of customer experience, communication and /or employee experience, roles and responsibilities
Proven experience in creating accurate reports, metrics and analysis to meet business project needs (proven experience in analysing customer feedback/surveys would be advantageous)
Awareness of the value and importance of equality, diversity, and inclusion in the workplace
Experience in the delivery of in person workshops, audio and visual training solutions, e-learning, and learning management systems is desirable
Knowledge and understanding of workspace programs and how these operate in office buildings within EMEA

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

We'll offer you a competitive salary and benefits package.
Remote –Midlothian, GBR

Job Tags:

com or call to contact one of our team members to discuss how to best support you throughout the process.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .

We help our people thrive, grow meaningful careers and find a place where they belong.

For over 200 years, JLL (NYSE:
JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.

A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

Customer Experience Program Manager

1 week ago

Jones Lang LaSalle Incorporated Scotland, United Kingdom

Customer Experience Program Manager page is loaded · Customer Experience Program Manager · Apply remote type Remote locations Midlothian, GBR time type Full time posted on Posted 2 Days Ago job requisition id REQ353186 JLL supports the Whole You, personally and professionally. ...
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