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Technical Training Specialist - Bracknell, Berkshire, United Kingdom - Content Guru Limited
Description
Content Guru is a leadingprovider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality.
This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.
As we expand globally, we are looking for a talented Technical Training Specialist to join our global Training team.
The Technical Training Specialist will be a subject matter expert in the use of our award-winning customer experiencesolution storm.
The jobholder will design and deliver training in the use of storm to internal and external customers in new and bespoke ways, aiming to enable everyone to make best use of the platform.
This role is based in our head office in Bracknell, Berkshire.This is an office-based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our hybrid working policy.
Frequent national and international travel is a requirement of this role.Most training will be facilitated at our headquarters in Bracknell but clients may require on-site training to minimise impact to their business and so willingness and ability to travel will be required.
Delivery of in-room, Instructor Lead Training (ILT) and virtual trainingFully prepare training facilities and lesson plans in advance of sessions.
Ensure room requirements are advised of in good time eg need for IT or other equipment.
Ensure training starts on time and keeps on-track.
Ensure facilities are safe and compliant with any onsite policies/requirements.
Content and video design and creation
Use photo, video, presentation and instructional design software to design engaging learning materials for an ever involving product set.
Produce documents or other summary information to support visual/virtual content.Consider accessibility of content for those with special or learning needs.
Schedule sessions, meeting room bookings, invites and tracking responses as required to ensure training is well attended and learners are prepared.
Produce internal learning collateral or guides as necessary, advising on process as well as content.Prepare reports and analysis on learning data eg attendance, feedback.
Load and monitor content onto the LMS.
A Bachelor's Degree in a relevant subject.
A commitment to being an ambassador for Content Guru.
Past experience in Technical Training with experience of delivering excellent technical presentations.
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe.
We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe.
Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).
With our omni-channel cloud contact centre solution, storm, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC.
We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.
We take pride in our core beliefs of teamwork, quality and agility.Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers.
Content Guru knows that inclusivity drives innovation. We are an equal opportunity employer with an inclusive workforce of every race, gender, religion, orientation, or disability. We're devoted to people, and nurture talent and development.#
