Business Process Analyst - Sheffield, United Kingdom - Transaction Network Services

Transaction Network Services

Verified Company

Sheffield, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Business Process Analyst

Location:
Sheffield

Salary:
Competitive.

Job type:
Full Time, Permanent.

Since 1990, TNS has been a preferred supplier of networking and integrated data services to many leading organizations in the global payments and financial communities, as well as a provider of extensive telecommunications network solutions to service providers.

The Role:

We have an exciting opportunity for a Business Process Analyst to join our team within a well-established business. You will be meeting with internal customers to identify improvement areas that require process re-design.

Your duties will include analyzingexisting processes, interviewing staff, gathering data, implementing process improvements, and creating documentation such as visual diagrams, charts & graphs, policy documents, and working instructions.

Responsibilities:

Consult with management, gather data, and carry out analysis of processes and identify opportunities to enhance processes.
Create project plans that contain project goals, milestones, and resources.
Design workflow and process strategies to improve business performance.
Create and present process reports documenting progress, challenges, and achievements.
Oversee the implementation of revised processes and workflows.
Develop various KPI dashboards to govern process improvements.
Communicate and collaborate effectively across teams and groups.
Manage multiple projects and prioritise work to deliver on time.
Document process models in the form of As-Is and To-Be process steps.
Create policy and procedure documents to ensure the process is effectively managed and performed.

What we're looking for:

Showcase good analytical and evaluating skills.
Innovatively generate approaches for critical thinking and problemsolving.
3+ years' experience as a process analyst/process improvement.
Proven portfolio of completed projects.
Good understanding of business functions, workflows, and processes.
Excellent written, verbal communication and negotiation skills.
Good interpersonal and interviewing skills.
Experience with team management.

Your experience:

ITIL and/or Six Sigma certified IT Professional; preferably with experience within a service industry.
Previously worked in a Payments/Financial Markets or Telecoms related field.
Project Management Certifications such as Prince2, PMBOK.
Customer Support and/or Operations background.
Analysts must have knowledge of process mapping and process reengineering.
Must be able to create various visual reports and process models.
Have capacity to analyze and identify areas of improvement.
Have skills to provide a solution that positively impacts business.

Qualifications Required:

Certifications such as ITIL
Intermediate Continual Service Improvement.

Lean Six Sigma

Green Belt.
BPM Certification (AIIM BPM Certificate, Certification from , ABPMP's Certified Business Process Professional (CBPP).
BA Certification (CBAP/CCBA, BCS BA Certification and PMI-PBA).

Benefits:

Experience working in the payments industry filled with experienced professionals.
Competitive salary (Varies depending on experience).
25 days Holiday + Bank holidays.
Pension Contributions.
Hybrid Working.
Friendly and supportive team culture.
Optional Private Health insurance.
Cycle to work scheme.
Long Service Awards.
Free Parking.

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