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    Head of Account Management - United Kingdom - Marlowe Src

    Marlowe Src
    Marlowe Src United Kingdom

    2 weeks ago

    Default job background
    Description

    Location: Hybrid with occasional travel to our St Ives office and client sites

    Salary: Up to £40,000

    Job Type: Full Time

    Job Description

    About Us

    Elogs, part of the wider Marlowe SRC division, where we redefine efficiency in the realm of electronic logging solutions. At Elogs, we are dedicated to simplifying and streamlining the way businesses manage their logs and records. As a pioneering force in the industry, our mission is to empower organisations with innovative tools that enhance compliance and productivity.

    Elogs takes pride in offering user-friendly solutions tailored to the unique needs of our clients. Join us in revolutionising the future of electronic logging, where your contribution will be instrumental in shaping a more streamlined and compliant landscape.

    About the role

    We are recruiting for an experienced Head of Account Management, to join us on a permenant basis. The role will be reporting to the Managing Director, to help support our clients in their experience of our products and services.

    To be successful in this role you will need to build and maintain a strong knowledge around Elogs products, services, and clients. This will ensure correct management of client plans maintain client satisfaction, and to give structure to client uplift targets.

    Key Duties:

    • Day to Day management of the Contract Account Management team
    • Managing and reporting on existing KPIs and SLAs championing new metrics to ensure visibility and increased performance.
    • Contributing towards and influencing product roadmap for business growth & success.
    • Using and promoting Salesforce as the tool for managing clients, contracts, and uplifts.
    • Ensure all relevant client billing is conducted in a timely manner at the start of each month and provided to the Accounts team.
    • Ensure additional business revenue is driven through the existing client base including annual contract uplifts or Cross-sales of our additional products and service lines.
    • Working in partnership with Marketing to ensure key messages are delivered to clients.

    What you will need:

    Essential

    • Experience of operating in a high-level account management or client support function
    • Excellent communication skills both written and verbal
    • Excellent relationship building & stakeholder management skills
    • High levels of attention to detail
    • The ability to think outside of the box to solve client problems
    • Comfortable working in a fast-paced environment
    • Proven experience working towards multiple conflicting deadlines whilst ensuring customer satisfaction is at the forefront
    • Ability to quickly grasp industry, company, product, and technical knowledge

    Desired

    • Previous experience working with SaaS products

    Why join us?

    People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way.

    Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life.

    Benefits:

    • 25 days annual leave plus bank holidays
    • Contributory pension scheme
    • Voluntary private medical
    • Simply health care plan
    • Gym and retail discounts
    • Cycle to work scheme
    • Quarterly charity days
    • Religious holiday swap
    • Car maintenance scheme
    • Employee assistance programme
    • Life learning – online learning materials
    • Support with professional membership costs
    #J-18808-Ljbffr
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