- Thorough knowledge and understanding of UX practices, policies and procedures
- Excellent stakeholder interaction and communication skills
- Experience with ITIL and Lean methodologies
- Experience of analysis, development and improvement of UX and service processes
-
Service Performance Specialist
1 week ago
Three UK Reading, United Kingdom**Company Description** · Accountable for measuring what level of assurance is required to ensure the service is being operated at its most optimal level of efficiency and effectiveness · Accountable for actively managing the risks associated to maintaining the service and provid ...
-
Service Performance Specialist
6 days ago
Three Reading, United KingdomOur people make us who we are. We're a diverse and inclusive bunch, and it's important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers. · - Clearly establishes p ...
-
Av Service Contract Specialist
4 days ago
Concept Human Solutions Reading, United KingdomUNDERSTANDING, SERVICE, TRUST · 3 Words that Guarantee Results in Recruitment · AV Service Contract Specialist Engineer · Reading Salary circa £36,000 + Vehicle · "AV Technical & Service Specialist" · The Role: · *To take on and manage all existing Service Contracts call out tick ...
-
AWE Plc Reading, United KingdomAWE is currently recruiting for a Labs Functional Service Capability Specialist in support of the Materials and Analytical Science (MAS) function. · Location: Reading · Salary: £33,770 - £50,650 (dependant on suitability and level of experience) · Closing Date: 30th May 2024 · As ...
-
Client Service Specialist
1 week ago
Mulberry Recruitment Winnersh, United Kingdom**Client Service Specialist - Group Risk** · **Location : Nationwide** · **Salary : £22,000 - £29,000 (DOE) + Benefits** · The role of the Client Services Specialist is to provide office-based support for an assigned Sales Consultant within the Group Risk specialism with the day ...
-
Service Quality Specialist
5 days ago
BD Winnersh, United Kingdom**Job Description Summary**: · We are **the makers of possible** · BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and ...
-
Client Services Specialist
1 day ago
Towergate Health & Protection Winnersh, United Kingdom**Client Services Specialist? - Winnersh - ARDIT858332** · Do you have Customer Service or Administration experience? Are you looking to get away from shift or weekend work and move into an office environment working Monday to Friday? · Joining us as a Customer Service Advisor me ...
-
Client Services Specialist
1 week ago
The Ardonagh Group Winnersh, United Kingdom**Client Services Specialist - Winnersh - ARDIT858332** · Do you have Customer Service or Administration experience? Are you looking to get away from shift or weekend work and move into an office environment working Monday to Friday? · Joining us as a Customer Service Advisor mea ...
-
Client Services Specialist
5 days ago
The Ardonagh Group Winnersh, United Kingdom**Client Services Specialist? - Winnersh - ARDVU820621** · Do you have Customer Service or Administration experience? Are you looking to get away from shift or weekend work and move into an office environment working Monday to Friday? · Joining us as a Customer Service Advisor me ...
-
Client Services Specialist
5 days ago
The Ardonagh Group Winnersh, United Kingdom**Customer Service Advisor (Group Risk) - Winnersh - ARDSO736182** · Do you have Group Risk Administration experience? We have an exciting opportunity to join our warm and welcoming team either in our office or on a hybrid basis (once probation is complete). · **What you'll do as ...
-
Cloud Service Desk Specialist
1 week ago
Westcoast Cloud Theale, United KingdomDepartment: Westcoast Cloud · Reports to: Head of Service Desk · Location: Theale · Hours of Work: Monday - Friday, [Shift work] i.e., 8:00 am - 5:00 pm, 9:00 am - 6:00 pm · Contract type: Permanent · **Job Role**: · Technical Support for M365, Azure, Dynamics; Cloud Products and ...
-
Servicing Specialist
5 days ago
Kensington Mortgage Company Littlewick Green, United KingdomWhen we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we're the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage. · Where high street ...
-
Musculoskeletal Community Specialist Service
6 days ago
Berkshire Healthcare NHS Foundation Trust Wokingham, United Kingdomhours) - 12 Months Fixed Term contract. · An exciting opportunity has arisen to join the expanding, innovative administration team for the MSK CSS / IPASS / BLIS Services, in the role of an Administration Officer. The post is on a 12 month Secondment / Fixed Term band 3 contract, ...
-
Servicing Specialist
1 week ago
Kensington Mortgages Maidenhead, United KingdomWhen we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we're the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage.- Where high street l ...
-
Servicing Specialist
1 week ago
Kensington Mortgages Maidenhead, United KingdomWhen we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we're the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage. Where high street le ...
-
Musculoskeletal Community Specialist Service
6 days ago
Berkshire Healthcare Foundation Trust Wokingham, United Kingdom**The3/4 must haves for you to be considered for this role**: Ability to work well within a team Excellent communication skills Multitask and provide admin support across different areas within our 3 services Show flexibility, compassion and understanding to develop our services ...
-
Customer Service Specialist
3 days ago
Technogym Bracknell, United KingdomCustomer Service Specialist - Home Division · **Location**:Bracknell, BRC, GB**Function/Branch**:Operations**Type of contract**:Permanent EmployeeWhat's On Offer · - Competitive salary (we have nothing to hide, the job postings just do not show this information easily) · - Annual ...
-
Customer Service Specialist
2 days ago
Technogym Bracknell, United KingdomWhat's on offer · Competitive salary (we have nothing to hide, the job postings just do not show this information easily) · Annual Bonus Scheme · High-end and up-to-date tools to do the job well · On-site premium showroom (also the staff gym) · Monday to Friday with the option to ...
-
Tissue Viability Specialist Service Team Leader
7 hours ago
Berkshire Healthcare NHS Foundation Trust Wokingham, United KingdomThe Tissue Viability Specialist Service Team Leader post is an exciting opportunity for you to be a key player in the provision of a specialist tissue viability service to our service users in the community. · We are looking to recruit aTissue Viability Specialist Service Team Le ...
-
Cisco Services Specialist
1 week ago
Softcat Marlow, United Kingdom**Would you like to kick start your career in a supportive, collaborative and innovative company?** · **Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?** · **Join our Cisco Alliances Team** · Softcat's Cisco business unit is one of the fastest ...
User Experience and Service Specialist - Reading, United Kingdom - University of Reading
Description
The User Experience and Service Specialist role is vital in driving positive change in how users interact with supported products, services and processes. By embodying automation and lean design, this role will be instrumental in transforming the overall user experience
The role will work closely with our key business stakeholders, Heads of Service, Relationship Managers and Service leads in general to influence and promote a UX focused approach to the delivery of services across Digital Technology Services (DTS) and beyond where appropriate.
You will have:
For further information about the role please refer to the Job Description Person Specification and additional information about the Digital Technology Service at the University of Reading provided in the 'Information for Candidates' document attached to the advert on University Jobs Board.
Informal contact details
Contact role: Service Practice Manager
Contact name: Matthew Purchase
Contact email:
Please see the job description and personal specification for further details.
The closing date for applications is 23.59 on Friday, 24th May 2024
Interview date - TBC
By reference to the applicable SOC code for this role, sponsorship may be possible under the Skilled Worker Route if the successful candidate already holds a Skilled Worker Visa sponsored by another organisation and it was issued before the 4th April 2024. Applicants wishing to consider the SWR must ensure that they are able to meet the points requirement before applying. There is further information about this on the UK Visas and Immigration Website.
The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
£33,966 to £39,347 per annum