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Customer Support Technician - Grangemouth, Falkirk, United Kingdom - Nijhuis Saur Industries UK and Ireland
Description
Nijhuis Saur Industries Industrial O&M Solutions, GrangemouthThe Technical Specialist plays a critical role in the safe and successful operation of a large wastewater treatment plant located on a Petrochemical site in the Grangemouth area.
Based on site in the customers office, the Technical Specialist is an integral part to the facilities operational planning process and will provide technical advice directly to the Customer's Operations Team daily.
In addition, the Technical Specialist will work closely with the Company's senior management to establish longer term priorities and to support strategic planning.
Supporting this site-based role is a local office & a team of Technical Specialists, with a vast amount of water treatment experience.
Additionally, a well-resourced, UKAS accredited, lab is available to carry out all routine and ad-hoc analysis that might be required.
Provide technical support to the operations Team. This will include providing written advice to the customer each day, which will be used in their operational planning.Review Operational performance on the water systems.
Work with the customer Operations and Maintenance teams to develop projects that will address plant vulnerability's or allow for process, commercial or operational improvements.
Supported by Senior Wastewater Technical Experts from within the NSI organisation.Advise on operating procedures for use during repairs / process changes e.g. temporary works, temporary operating instructions etc.
Provide technical training for Customer Operations Teams.
Develop and maintain clear KPI's that ensure easy monitoring of plant performance.
Liaising with the NSI Water Sciences Laboratory to interpret results, design sampling and analysis schedules / protocols etc.
Minimum degree level educated (Chemistry, Biology, Chemical / process engineering) or Water treatment experience in a technical role.
Minimum of 3 years technical / Industry experience (preferably within the water treatment industry).
Knowledge of, biological, physical, and chemical water treatment technologies.