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    Operational Resilience Manager - Wimbledon, Greater London, United Kingdom - HARP Wallen

    HARP Wallen
    HARP Wallen Wimbledon, Greater London, United Kingdom

    2 weeks ago

    Default job background
    Description
    REMOTE WORKING / WORK FROM HOME / SW LONDON BASE COMPANY

    Our client an Italian luxury specialist travel business is looking for a Travel Planner & Operations Manager.

    You will be handling the booking processes from start to finish and will be in contact with suppliers, villa owners, luxury travel agencies and direct clients.

    Excellent client and customer relationship skills will be required to liaise with the upmarket clientele as well as establishing close relationships with the Italian villa owners.

    Solid background in creating bespoke travel experiences in Italy


    • Proven track record in client management in a luxury travel firm, preferably with a focus on villa rentals
    • Experience in collaborating with luxury accommodations and service providers as well as in working with high-net-worth clients
    • Proven ability to build and maintain strong relationships with clients, as well as with partners, vendors, and other stakeholders in the luxury travel industry, fostering trust and loyalty
    • High levels of literacy in English, written and verbal;
    Good knowledge of the Italian language, written and verbal


    • Competence in using computer systems as well as Word, Excel, CRM systems and digital Apps
    • Strong levels of self-organisation and discipline, ability to work flexibly around clients' needs (clients are predominantly US based, so answering emails over the evenings and weekends may be required)
    *
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