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Associate Director of Custom Programmes
2 weeks ago
The University of Manchester Manchester, United KingdomExecutive Education is a well-established and successful activity within Alliance Manchester Business School. Our portfolio includes open programmes, a suite of apprenticeship qualifications and a significant range of customised programmes designed for some of the world's best-kn ...
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Director of Customers
3 weeks ago
One Manchester Manchester, United KingdomJob Description · One Manchester owns and manages over 12,000 homes in central, south, and east Manchester. The organisation has one main purpose: to provide good quality homes, great services, and real opportunities for their customers and communities. · The organisation prides ...
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Director of Customers
2 weeks ago
One Manchester Manchester, United KingdomOne Manchester owns and manages over 12,000 homes in central, south, and east Manchester. The organisation has one main purpose: to provide good quality homes, great services, and real opportunities for their customers and communities. · The organisation prides itself on putting ...
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Director of Customers
3 weeks ago
One Manchester Manchester, United Kingdom Full timeOne Manchester owns and manages over 12,000 homes in central, south, and east Manchester. The organisation has one main purpose: to provide good quality homes, great services, and real opportunities for their customers and communities. · Make sure to apply quickly in order to ma ...
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Director – Ongoing Know Your Customer
1 week ago
Lloyds Banking Group Manchester, United Kingdom Full timeDescription · JOB TITLE: Director, Ongoing Know Your Customer (OKYC) Operations · SALARY: £80,000 - £103,000 · LOCATIONS: Manchester, Birmingham or Edinburgh · HOURS: Full-Time · WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, ...
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Director – Ongoing Know Your Customer
5 days ago
Lloyds Banking Group Manchester, United Kingdom Full timeEnd DateThursday 30 May 2024 · Salary Range£0 - £0 · We support flexible working – click here for more information on flexible working optionsFlexible Working OptionsJob Share · Job Description Summary. · Job Description · JOB TITLE: Director, Ongoing Know Your Customer (OKYC) Op ...
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New Business Director
2 weeks ago
FOCUS 5 RECRUITMENT LTD Manchester, United Kingdom**New Business Director - SaaS** · Manchester - Hybrid working · £80,000 + Basic Salary, Commission + Company Benefits · Focus 5 Recruitment are on the lookout for a New Business Director to join an up-and-coming company based in Manchester. Our client is a market leader in SaaS ...
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Account Director
2 weeks ago
Concept Resourcing Manchester, United Kingdom**Account Director - Cloud** · My client is an award-winning technology company who is looking to add an experienced Account Manager to the most successful team in their industry. · An Account Director works in a senior consultative field sales capacity and is responsible for ide ...
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Property Co-ordinator
1 week ago
Adecco UK Manchester, United KingdomExcellent opportunity for a skilled administrator to join a fantastic company within the property industry. Our client is looking for a creative and organised individual with excellent customer service skills to bolster their strategy team and assist in achieving their business o ...
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IT Account Manager
2 weeks ago
Connexa Manchester, United Kingdom Full timeOur client, a leading Unified Communications, Contact Centre, and Network Infrastructure solutions is hiring for an Account Manager. We aim to create exceptional customer experiences and drive business growth through innovative technology. · Role Overview: · As an Account Manager ...
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Directorate Support Co-ordinator
1 week ago
The University of Manchester Manchester, United Kingdom**Directorate Support Co-ordinator - Permanent** · We are seeking to appoint a** Directorate Support Co-ordinator** within People & OD Operations Team. · You will assist in the provision of a comprehensive Directorate Support Service to the P&OD Directorate, under the direction a ...
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Sales Administrator
3 weeks ago
Sheridan Lifts Manchester, United Kingdom**The Role**: · Working for the largest independent Lift business' in the UK, Providing all aspects of Lift Provision. The departments focus is on providing repair solutions for a variety of lifts within multiple sectors including Hospitality, FM, Education, Housing, Production & ...
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Head of Finance Operations
3 weeks ago
The University of Manchester Manchester, United KingdomThe Head of Finance Operations is a key role within the Finance Directorate of the University of Manchester responsible for circa 55 FTE's delivering Finance Operations across the University and its subsidiaries. The post holder will lead this large function within the Finance Di ...
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Product Manager
2 weeks ago
Tunstall Healthcare (UK) Ltd Manchester, United Kingdom Full timeWe are currently recruiting for a Product Manager to join our team, responsible for the revenue and growth of their products and services, as we look to support the business strategy to focus on key products into target market segments. This role offers hybrid (remote/office mix) ...
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Business Development Manager MSP + Car Allowance
2 weeks ago
Applause IT Limited Manchester, United Kingdom Full timeBusiness Development Manager - IT Managed Services · North West, Hybrid working-Up to £45-55k Basic DOE + Double OTE + Car Allowance + Benefits · The Role + Company · Our client has been supporting businesses with their IT needs for over 35 years. They offer a highly competitive ...
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Directorate Support Reception Assistant
3 weeks ago
The University of Manchester Manchester, United KingdomTo provide a comprehensive front of house Reception service for the P&OD Directorate, under the direction & working closely with the Directorate Support Manager for our clients/customers & visitors. · - To provide reception services for the P&OD Directorate face to face on campus ...
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Business Operations Manager
3 weeks ago
Jamieson Clark Limited Manchester, United Kingdom**Company** - Global multinational corporate technology manufacturer · **Location** - Greater Manchester, Lancashire · **Industry** - Sustainability, Low Carbon, Net Zero Carbon, Circularity, Green Technologies, Renewables - Mechanical Electrical and Electronic products. · **Bene ...
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Regional Director
2 days ago
Ultimate Finance Manchester, United Kingdom Full timePOSITION: Regional Director · DEPARTMENT: Sales · RESPONSIBLE TO: Sales Director · LOCATION: Remote, covering the Manchester area. · OVERVIEW · To work as part of our existing sales team to pro-actively seek out and convert new business opportunities in line with the company budg ...
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Executive Assistant
2 weeks ago
Protective Packaging Ltd Manchester, United KingdomProtective Packaging is a leading UK-based, multinational manufacturer of climatic packaging solutions. From our base in Carrington, Greater Manchester, we produce and distribute a wide range of foil packaging. We pride ourselves on ISO 9001:2015 standards, demonstrating our comm ...
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Business Support Assistant
2 weeks ago
Adele Carr Recruitment Manchester, United Kingdom**An Exciting opportunity to work for a growing company in the finance Industry** · **What you will be responsible for**: · This is a flexible role covering all areas of office administration to help support the Team. The work means you will gain a much broader and deeper underst ...
Director of Customers - Manchester, United Kingdom - One Manchester
Description
One Manchester owns and manages over 12,000 homes in central, south, and east Manchester.The organisation has one main purpose:
to provide good quality homes, great services, and real opportunities for their customers and communities. The organisation prides itself on putting people at the heart of everything they do. They are constantly evolving as a business to ensure they are supporting their customers and communities.
One Manchester focuses on improving the communities they serve by offering a range of services, including employment opportunities, building new developments, and ensuring their customers have safe homes to live in.
This is an exciting opportunity to join One Manchester as their Director of Customers.Reporting to the Chief Experience Officer, the successful candidate will be responsible for leading, developing and providing overall strategic direction and operational management for the Customer Function.
Some responsibilities include:
Lead, develop and provide overall strategic direction and operational management for the Customers Function.
Translate business strategy and priorities into functional and operational plans and business improvement initiatives through to delivery across our business.
To support the Head of Communities to implement holistic neighbourhood plans that maximise social impact for customers and support thriving communities.
Develop and lead an effective and efficient multi-disciplinary Customer Resolution Centre offering a best-in-class service committed to resolving issues at the first point of contact.
Have overall responsibility for the Contact Resolution Service (CRC) and specialist services (allocations, income collection, community safety, greenspace and facilities).Ensure that the Customer Resolution and Customer Experience team work in collaboration with all business functions, consistently delivering great end-to-end customer experience.
Lead and shape the tenancy management of shared ownership, rent to buy and market rent customers ensuring compliance with tenure specific legislation, regulatory requirement, internal policies and procedures and income targets.
To have strategic oversight to ensure the collection of £60m pa rental income and the recovery of any existing or former tenants' arrears.
Ensure complaints and complex queries are resolved within agreed timescales and in line with regulatory requirements.Use customer data to identify opportunities where service provision can be tailored to meet the needs of different customer groups.
Ensure that the voice of customers is heard in the development of plans and in the on-going scrutiny of service performance and outcomes.
Work closely with the Director of Homes, so that customers receive a seamless service response across customers and homes functions, with a focus on the customer experience.
Inspire and motivate colleagues to deliver the operational plan, the achievement of objectives and the desire to continually develop.One Manchester is looking to appoint a senior leader who has the following attributes:
Track record of running an efficient customer-facing social housing service in neighbourhoods with high customer service levels.
Strong experience of developing and implementing successful Customer Involvement Strategies to ensure high levels of customer and leaseholder involvement.
Ability to work collaboratively and build successful working relationships with all key stakeholders and partners to achieve community and neighbourhood regeneration.
Experience of providing high-quality, responsive and value-for-money tenancy management and related services.A motivational leader experienced in building high-performing teams and developing a customer-driven performance culture.
High levels of IT literacy and experience of harnessing advances in technology to change ways of working.
Studying for or achieved CIH Level 4 would be desirable.
Demonstrable communication skills, able to produce quality materials, and confident presenting and influencing skills.
If you are interested in hearing more about this opportunity, please get in touch with one of our consultants at Neemar Search.
Tom Neely Director – .comEliot Jeffries Associate –