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Operational Risk Manager
1 week ago
MERJE Ltd Hampshire, United KingdomFocused in the Life industry, this firm has been established for over 100 years and is going through an integration project, leading to require extra specialist compliance expertise for the management of key deliverables during this period of transition. · This role supports the ...
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Technical Operations Manager
4 days ago
Live Recruitment Hampshire, United Kingdom**Hybrid -** A unique opportunity to join this leading creative communications agency and work on some inspirational events · **THE COMPANY**Offering a range of services including video, production and full event management this leading agency have a fantastic blue chip client li ...
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Operations Manager
1 week ago
Executive Heads Hampshire, United KingdomExecutive Heads are working exclusively with a trailblazing organisation committed to growth and fostering an environment where their staff thrive. With their customer-centric approach and cutting-edge solutions, they are an industry disruptor, revolutionising the sector and sett ...
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Regional Operations Manager
1 week ago
Leisure People Recruitment Hampshire, United KingdomRegional Operations Manager – Leisure & Culture · Hampshire -Travelling throughout Hampshire · Up to £50,000+ travel+ excellent benefits · Our client is an ambitious, entrepreneurial Leisure, Cultural and Heritage Trust with over 25 diverse attractions and venues including museum ...
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Fabrics Operations Manager
6 days ago
Addition+ Hampshire, United KingdomJob Description We are currently recruiting for one of our trusted clients for the role of a Fabrics Operations Manager. Our client provides facilities, property, and landscaping services to some of the UK's largest businesses. They work with their customers to ensure their bu ...
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Regional Operations Manager
1 week ago
Leisure People Recruitment Hampshire, United KingdomJob Description · Regional Operations Manager – Leisure & Culture · Hampshire -Travelling throughout Hampshire · Up to £50,000+ travel+ excellent benefits · Our client is an ambitious, entrepreneurial Leisure, Cultural and Heritage Trust with over 25 diverse attractions and venue ...
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Fabrics Operations Manager
1 week ago
Addition+ Hampshire, United KingdomWe are currently recruiting for one of our trusted clients for the role of a Fabrics Operations Manager. Our client provides facilities, property, and landscaping services to some of the UK's largest businesses. They work with their customers to ensure their buildings, workspaces ...
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Branch Operations Manager
1 week ago
Leisure People Recruitment Hampshire, United KingdomRegional Operations Manager – Leisure & Culture Hampshire -Travelling throughout Hampshire · Up to £50,000+ travel+ excellent benefits · Our client is an ambitious, entrepreneurial Leisure, Cultural and Heritage Trust with over 25 diverse attractions and venues including museum ...
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Branch Operations Manager
1 week ago
Leisure People Recruitment Hampshire, United KingdomRegional Operations Manager - Leisure & CultureHampshire -Travelling throughout HampshireUp to £50,000+ travel+ excellent benefitsOur client is an ambitious, entrepreneurial Leisure, Cultural and Heritage Trust with over 25 diverse attractions and venues including museums, arts ( ...
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Fabrics Operations Manager
6 days ago
Addition+ Hampshire, United KingdomWe are currently recruiting for one of our trusted clients for the role of a Fabrics Operations Manager. Our client provides facilities, property, and landscaping services to some of the UK's largest businesses. They work with their customers to ensure their buildings, workspaces ...
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Branch Operations Manager
1 week ago
Leisure People Recruitment Hampshire, United KingdomJob Description Regional Operations Manager – Leisure & Culture · Hampshire -Travelling throughout Hampshire · Up to £50,000+ travel+ excellent benefits · Our client is an ambitious, entrepreneurial Leisure, Cultural and Heritage Trust with over 25 diverse attractions and venu ...
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Regional Operations Manager
1 week ago
Leisure People Recruitment Hampshire, United KingdomRegional Operations Manager – Leisure & CultureHampshire -Travelling throughout HampshireUp to £50,000+ travel+ excellent benefitsOur client is an ambitious, entrepreneurial Leisure, Cultural and Heritage Trust with over 25 diverse attractions and venues including museums, arts ( ...
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Customer Service Operations Manager
1 day ago
Zachary Daniels Hampshire, United KingdomJob Description · Zachary Daniels are partnering with a Luxury Retail Buisness looking for a Senior Customer Service Operations Manager to oversee and run their Service & Repair Centre in Southampton. This critical role will need someone with Manufacturing and Distribution experi ...
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Client Service Coordinator
6 days ago
Zenon Recruitment Ltd Hampshire, United KingdomZenon is currently supporting our VIP aviation client to source a Client Service Coordinator, to join their Aircraft Management Team. · This is a fantastic opportunity to join a hugely well respected, and continuously growing VIP aircraft organisation. · This is a permanent posit ...
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SAP Functional Analyst
1 week ago
Fusion People Ltd Hampshire, United Kingdom**Job Title: SAP Functional Analyst (SAP Field Service Management) · Location: Remote Worker - with occasional travel to Portsmouth · Compensation: £55,000 - £60,000 + Benefits · Role Type: Full time / Permanent · Role ID SF44316** · This is your opportunity to join our client as ...
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Senior Eci Engineer
3 days ago
RHL Hampshire, United KingdomAre you a Senior ECI Engineer looking for your next contract opportunity? · We are now recruiting for a Senior ECI Engineer to work for our long-standing Bulk Fuels client operating fuel storage facilities UK wide. · **Position: Senior ECI Engineer** · **Location: Home based with ...
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Risk & Compliance Manager - Insurance - Ftc
1 week ago
MERJE Ltd Hampshire, United KingdomFocused in the Life industry, this firm has been established for over 100 years and is going through an integration project, leading to require extra specialist compliance expertise for the management of key deliverables during this period of transition. · This role supports the ...
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Deskside Engineer-mac Support
3 days ago
Akkodis Hampshire, United Kingdom**Job Role:Deskside Engineer - Whiteley Hampshire ** · **Job Type: Contract** · **Rate: 240 GBP Per Day Inside IR35** · **Location: Whiteley Hampshire, UK (Onsite)** · Apple macOS Management - Must have experience of supporting MAC and Windows OS and devices. Provide ongoing tech ...
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HR Employee Relations and Absence Specialist
1 week ago
CooperVision Hampshire, United Kingdom**HR Employee Relations and Absence Specialist** · **-** · **DEL2508** · **Description** · **JOB TITLE**: HR Employee and Absence Relations Specialist · **LOCATION**: Fareham · **WORKING HOURS**: Monday to Friday 8.30am to 4.30pm - prominently office environment, with a hybrid wo ...
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Process Engineer
1 day ago
Cranleigh Scientific Hampshire, United KingdomAn established food manufacturer has an opportunity for a Process Engineer to join its team. Your role will be to develop and improve products and processes with special responsibility for those involving extractions and distillations. You must have a degreein Chemical Engineerin ...
Operations Manager - Hampshire, United Kingdom - Executive Heads
6 days ago
Description
Job Description
Executive Heads are working exclusively with a trailblazing organisation committed to growth and fostering an environment where their staff thrive. With their customer-centric approach and cutting-edge solutions, they are an industry disruptor, revolutionising the sector and setting new standards.
They are looking for an operational focused leader to become their Customer Operations Manager who will oversee the day-to-day operations teams and proactively innovate their current processes while implementing and driving new ones as the business scales.
The Customer Operations Manager will also play an essential part in building and ensuring positive relations with both internal and external stakeholders, as well as the local community.
This is a newly created role that has been driven through private equity investment, multi-digit growth year on year and an increase in sales. The Customer Operations Manager will report directly to the Chief Finance Officer and have a team of approximately 150 people with 5 Direct Reports.
Key Responsibilities:
You will have full responsibility for overseeing customer care and excellence, ensuring end-to-end processes are managed to the highest standards whilst ensuring that the customers remain in the centre of everything you do. The role will include upholding and ensuring stringent health & safety, rigorous focus on following correct procedures, and performance management.
It is pivotal for the Customer Operations Manager to act as a positive change agent, implementing change and improvements. Ensuring optimum efficiency and effectiveness of service delivery, including resource and overtime management, and that service goals are successfully met.
You will be working in partnership with the Head of Customer Experience, responding to customer feedback and resolving complaints or concerns in a respectful and timely manner.
Whilst you will be directly reporting into the CFO, you will be working alongside Head of Operations and H&S Manager to ensure service and resources are safe at all times, fit for purpose, and appropriate risk assessments are in place and followed by the team.
Qualifications and Experiences:
We are looking for an experienced Operations Manager with a multi-discipline background and a proven track record in leading customer-focused teams who are used to working in a fast paced, high growth business. We require someone who is a process driven, hands on creative problem solver who is target orientated with a strategic mindset.
You will need to be a strong communicator, highly organised and efficient with an ability to coach, mentor and develop high-performing teams.
This is a unique opportunity to help build and grow the organisation as they scale and grow over the next few years. Salary will be up to £70,000 plus Pension, life assurance, private medical healthcare, Bupa Wellness Plan and Employee Assistance Programme with 30 days annual leave plus bank holidays.
