Credit Controller - Alcester, United Kingdom - Helping Hands

Helping Hands Alcester, United Kingdom

1 week ago

Permanent, Full time

Description

Location: Alcester

Helping Hands has been established for over 30 years and throughout that time the Credit Control Team has grown and developed and is a key function within the business. To contribute to and exceed upon future growth we are recruiting for an assistant at our support office in Alcester.

This exciting position reports into the Credit Control Team Leader and the successful candidate will be responsible for the successful collection of company debt, liaison with clients as well as operational colleagues.

The role also includes input of new direct debits, and the posting and allocation of daily cash receipts as well as other administrative duties. You will have good working relationships with Billing & Operational teams to ensure everything we do is done right first time.

This position warrants provision of excellent Customer Service to our sensitive customer base.

This role will –

Management of aged debtors chasing customers for outstanding debt for your designated region.
Management of customer queries and processing them following the company query procedures.
Liaising with client funders on aged debt issues.
Notification of accounts applicable for Bad Debt Provisions, under company guidelines.
Coding and inputting of weekly & monthly direct debit runs, along with customer communications.
Collaborating with branch operations on client requirements and discussions around debt issues.
Correct allocation of payments received.
Reconciling accounts where required.

WHAT WILL MAKE ME A GREAT FIT FOR THE ROLE

Ideally studying for a C.I.C.M qualification.
You understand and embrace change to processes and excellent customer debt collections and accounts receivable processes.
You're a team player with a positive attitude and excellent communication skills.
You're process driven and able to follow plans with tight deadlines, especially at peak times of the month.
You are able to work under pressure in a fast-paced environment.
Impeccable time management.
Excellent approach to customer service
Management of accounts receivable processes to a high level of accuracy and reconciliation.

BEHAVIOURAL COMPETENCIES AND SKILLS

Excellent communication skills – especially to vulnerable people
Strong service ethic
Time-management ability
Highly organised
Great attention to detail
Excel (e.g. use of pivot tables, data manipulation of data downloaded from other systems)
Patient and warm character

WHY HELPING HANDS

At Helping Hands, we give our staff the flexibility to manage their day and make decisions in the best interest of our staff and customers. Joining us will mean that you are able to draw upon your professional experience to perform your role how you believe is best. We believe this provides a productive working environment where you are motivated to make an impact each day. If this sounds like the type of company, you would like to join then hit apply today

In addition to this we also offer a range of employee benefits including:

Full training and support provided with great prospects to progress.
A 4-week induction program to help you feel part of the team.
23 Days annual leave which increases to 25 + statutory bank holidays.
Competitive salary.
Bonus Scheme, paid quarterly.
Blue Light Card membership with access to an amazing range of discounts online and on the high street.
Company Laptop.

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

The duties and responsibilities outlined above do not represent a full list of the tasks the post holder will be expected to perform. It is also recognised that the duties of all posts are subject to change from time to time. Alterations to duties and responsibilities and performance of similar tasks within the scope of and at the same level will be expected. It is expected that this job description will be regularly reviewed by the post holder and his/her manager.

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