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    Store Manager - birmingham, United Kingdom - Sunglass Hut

    Sunglass Hut
    Sunglass Hut birmingham, United Kingdom

    5 days ago

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    Description
    Job Description

    Being part of EssilorLuxottica means being part of a passionate international and diverse community of 190,000 individuals working towards a common mission, help people "to see more, be more".

    With a global presence in more than 150 countries, an incredible heritage, and a fascinating vertical integrated business model, EssilorLuxottica offers endless development and career opportunities worldwide and learning possibilities at every turn.

    Together, we make a brighter future.

    Born in 1971, Sunglass Hut started as a small family business running a kiosk in a Miami mall. After 50 years and over 3,000 stores worldwide, we're celebrating where we've been and where we're going – bringing that same family feel and welcoming spirit as the very first kiosk to our stores today.

    Job Scope and Main Responsibilities

    A Store Manager oversees all aspects of store operations, including sales, profitability, recruiting, maintenance, and inventory control as well as ensuring excellent customer service is delivered. A store manager is expected to improve the overall business performance and achieve objectives through effective management, leadership, and development of the people in their team. As a EssilorLuxottica ambassador the store manager will role model the EssilorLuxottica values and the Sunglass Hut culture. This position is based in Selfridges Bullring in Birmingham.

    Responsibilities

    • Oversee the store's day-to-day operations.
    • Ensure all KPI targets and expectations are delivered.
    • Ensure costs are kept to a minimum and stock loss is in within company guidelines.
    • Regularly analyses sales performance, maximising strengths and reviewing poor performance to establish an action plan for improvement
    • To follow all company policy and procedures to ensure safety and security of the business
    • Network effectively with internal and external stakeholders
    • Keep abreast of and be knowledgeable of competitor activity
    • Deliver memorable customer service and exceptional product knowledge
    • Maintain inspiring visual merchandising in store as per guidelines
    • Ensuring that the store is always on top of the competition by being commercially focused
    • Recruit, lead, motivate and inspire your team to succeed in store
    • Create an engaging and positive working environment
    • Establish a store culture that embraces diversity and maximises the learnings from a diverse team
    • Lead store team to deliver brand story (and Sunglass Hut experience, if applicable) through effective store management
    • Set and execute sales performance goals to increase profitability
    • Hire, train, and assess store employee's productivity and performance
    • Maintain orderly, presentable appearance of the store

    Technical Skills - Portrait of a Perfect Candidate

    • Strong selling skills
    • Problem solving ability
    • Excellent customer service skills
    • Excellent communication and listening skills
    • Time Management skills
    • Persuading & influencing skills
    • Coaching & development skills
    • Performance Management skills
    • Leadership skills
    • Highly commercial
    • Able to networking effectively
    • Results driven
    • Problem solving ability
    • Good knowledge of Microsoft Office package

    What we offer

    • Great benefits such as discounted eyewear, generous holidays allowance, pension package, monthly bonus and commission structure, etc..
    • Internal mobility across countries, brands and departments
    • Career progression and development
    • Generous incentives conducted in store

    Qualifications

    • High school education or equivalent experience
    • 2+ years' store management experience
    • Customer centric with a positive attitude

    Languages

    • English fluent
    • Other Languages
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