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Luton

    Donor centre Administrator - Luton, United Kingdom - NHS Blood and Transplant

    NHS Blood and Transplant
    NHS Blood and Transplant Luton, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job Summary

    To join the team, you'll need experience of managing a busy office in a service or people-focused environment, maintaining electronic and paper-based records and processing documentation. All round administration skills with a good grasp of Microsoft Office, Spreadsheets and Databases. With excellent organisational and prioritising skills, you should be a relationship-builder with a positive, flexible approach to your work.

    About the Role

  • You will be working as part of a team to ensure that enough donor appointments are booked to collect the required blood groups on a daily basis to ensure patient requirements are met
  • You will provide an outstanding level of customer service as the first point of contact for donors and visitors at the donor centre or via phone or email
  • You will be the expert user in a variety of computer based applications, including established software packages (e.g. Microsoft Office) and internal software for which you will be trained

    • You will provide a comprehensive administrative service to the donor centre to ensure the overall provision of a high quality and value for money service

    About You

    Experience and Knowledge

  • Experience of maintaining extensive records in both paper and electronic format in a way that allows others to quickly retrieve information
  • Experience of working and complying with standard procedures and confidential information
  • Experience of working in a high paced, customer focussed environment
  • Knowledge of organising and prioritising a busy and varied workload
  • Good working knowledge of Information Technology, covering a range of Microsoft applications or equivalent packages

    • Qualifications and Training

  • Educated to NVQ level 3 in Customer Service, or equivalent experience.
  • Demonstrate commitment to own Continued Professional Development (CPD).
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