- For the Service Engineer role, you will be using various strategies and tools to provide effective solutions to customers' concerns.
- Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
- Promptly following up on service requests and providing customer feedback.
- Monitoring equipment and machinery performance and developing preventative maintenance measures is required for the Service Engineer role.
- Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
- Monitoring inventory and reordering materials when needed.
- Leading the installation, commissioning, and training of machines with customers (On site or at customer site)
- Travelling in the EU/International for machine installation and service (when required)
- Continuity testing for machines including final machine testing before despatch (AF16 and FAT's)
- Main liaison for programming machines and coordinating feedback/changes with the programmer and then testing.
- Writing reports, manuals and presenting findings to Managers and Supervisors on a regular basis.
- Supporting the manufacturing team with assembly and testing of machines which includes fitting, use of hand tools.
- Main point of contact for troubleshooting customer machines and providing advice
- Onsite support for electrical/maintenance issues
- Ability to offer remote and onsite technical support/diagnostics.
- You will be required to have experience within a similar role and have a machine tool background.
- You will be able to complete travel and site work when required for the role of Service Engineer.
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Service Engineer - Coventry, United Kingdom - Arch Recruitment Solutions Ltd
Description
Service EngineerCoventry
£25,000 - £32,000 per annum
Days
Permanent Role
Arch Recruitment Solutions are currently recruiting for a Service Engineer for a Manufacturing company based in Coventry. This is a position suited to candidates with a background in a similar role and that are open to site work when required.
Role responsibilities –
Arch Recruitment Solutions are acting as an Employment Agency with regards to this position.