787 Regional Project Integration Manager - London, United Kingdom - The Boeing Company

Description

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Commercial Airplanes organization is currently seeking a team of 787 Regional Project Integration Manager (Project Engineer, Non-management position) in Customer Support in United Kingdom. The 787 Regional Project Integration Manager (RPIM) will support 787 Fleet Chief Office (FCO) working in a matrix management organization to ensure safe and economic operation of assigned customer fleet; ensure that their fleet-related concerns are properly addressed; coordinate with FCO and others (inside and outside of the organization) regarding issues and concerns; represent and advocate for the airlines/customers at their internal meetings and monitor timely resolution of in-service issues.

This position is responsible for overseeing 787 support activities locally for an assigned group of 787 commercial customers and assist 787 FCO to execute support requirements. Duties include advocating direct/detail customer knowledge, leading 787 dispatch reliability reviews, answering, and responding to customer technical questions, establishing, and executing reliability improvement plans, preparing/arranging/assist executing customer meetings including Technical Visit, Technical Review and Executive Review, also assist FCO to address action items taken from those meetings in timely manner and to implement those activities to resolve fleet issues. As a part of the Customer Support Team, 787 RPIM will be expected to assist in providing a superior customer experience around clock as necessary especially in customer emergent situation.

This position is expected to be 100% onsite. The selected candidate will be required to work in London (or alternative), United Kingdom with occasional trip to assigned customers in UK and Europe region and 787 FCO in Seal Beach, CA.

Position Responsibilities:

• Build and maintain strong relationships with assigned airline customers and senior leaders.
• Advocate "Direct/Detail Customer Knowledge" and assist developing solutions for assigned customer issues, concerns, and requirements, 787 technical issues impacting customer airline safety or operations with the Fleet Chief Office and other Boeing internal organizations (be the "voice of the customer").
• Lead 787 dispatch reliability review and assist 787 FCO to develop reliability improvement plans for assigned airline customers and execute those plans locally while working with all Boeing teams.
• Develop 787 specific technical material for customer engagements including Technical Visits, Technical Review Meetings and Executive Review Meetings. Collaborate as part of the 787 FCO with Regional Vice President and other Boeing teams. Arrange and lead all prep meetings, and represent Fleet Chief office at those Customer focused meetings
• Capture all actions taken (787 specific) from mentioned meetings and customer engagement activities. Be responsible and accountable to address action item to customer in timely manner. Lead all Boeing teams to work and close to the satisfaction of assigned customers' all actions taken
• Be responsible to support 787 FCO and RVP in resolving airline business considerations and warranty issues – prepare white paper for the Program consideration and approvals
• Build and maintain good relationships with internal/external customers and suppliers (e.g. Supplier Management, Warranty, Customer Support Engineering, Design Engineering and Material Management) and associated senior leaders
• Maintain complete awareness of assigned airline customers' fleet, industry and regulatory issues
• International and/or domestic travel is necessary approximately 20%

Basic Qualifications (Required Skills/Experience):

• Bachelor of Science degree or higher from an accredited course of study in aeronautics, engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, or computer science, or Non-US equivalent education.
• 5+ years' Experience leading efforts to resolve technical issue - 787 technical experience is plus for consideration
• 5+ years' experience working with airline customers
• Must be willing to support a 24/7/365 environment
• Ability to travel domestically & internationally as needed

Preferred Qualifications (Desired Skills/Experience):

• Experience working in Customer Support
• Experience working with Suppliers
• Experience leading cross functional teams or projects
• Experience providing briefings to senior and/or executive level management
• Experience working with organizational leaders to develop, implement plans and objectives to meet requirements
• Experience in creating reports for management reviews and track performance to plan

Typical Education/Experience:

• Education/experience typically acquired through advanced technical education from an accredited course of study in aeronautics, engineering, computer science, mathematics, physics or chemistry (e.g. bachelor) and typically 9 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+4 years' related work experience, Master+7 years' related work experience).

Relocation:

• This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense

Work Authorisation:

• This requisition is for a locally hired position in theUK. Candidates must have current legal authorisation to work immediately in theUnited Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants.
• Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll. This is not an expat assignment.

What Boeing offers you

• The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here's a snapshot of what we offer:
• Competitive salary and annual incentive plans
• Continuous learning: You'll develop the attitude and skills to navigate whatever comes next
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs
• 23 days plus UK public holidays and a Winter Break between Christmas and New Year
• Pension Plan with 10% employer contribution
• Company paid BUPA Medical Plan
• Short Term Sickness: 100% pay for the first 26 weeks
• Long Term Sickness: 66.67% of annual salary from 27th week
• 6x annual salary life insurance
• Learning Together Programme to support your ongoing personal and career development
• Access to Boeing's Well Being Programs, tool and incentives
• Excellent Parental leave benefits

Export Control Requirements: Not an export control position

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.