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    787 Regional Project Integration Manager - London, United Kingdom - Boeing

    Boeing
    Boeing London, United Kingdom

    Found in: Talent UK C2 - 2 days ago

    Default job background
    Full time
    Description

    Description

    Qualifications:

    The Boeing Commercial Airplanes organization is currently seeking a team of 787 Regional Project Integration Manager (Project Engineer, Non-management position) in Customer Support in United Kingdom. The 787 Regional Project Integration Manager (RPIM) will support 787 Fleet Chief Office (FCO) working in a matrix management organization to ensure safe and economic operation of assigned customer fleet; ensure that their fleet-related concerns are properly addressed; coordinate with FCO and others (inside and outside of the organization) regarding issues and concerns; represent and advocate for the airlines/customers at their internal meetings and monitor timely resolution of in-service issues.

    This position is responsible for overseeing 787 support activities locally for an assigned group of 787 commercial customers and assist 787 FCO to execute support requirements. Duties include advocating direct/detail customer knowledge, leading 787 dispatch reliability reviews, answering, and responding to customer technical questions, establishing, and executing reliability improvement plans, preparing/arranging/assist executing customer meetings including Technical Visit, Technical Review and Executive Review, also assist FCO to address action items taken from those meetings in timely manner and to implement those activities to resolve fleet issues. As a part of the Customer Support Team, 787 RPIM will be expected to assist in providing a superior customer experience around clock as necessary especially in customer emergent situation.

    This position is expected to be 100% onsite. The selected candidate will be required to work in London (or alternative), United Kingdom with occasional trip to assigned customers in UK and Europe region and 787 FCO in Seal Beach, CA.

    Position Responsibilities:

  • Build and maintain strong relationships with assigned airline customers and senior leaders.
  • Advocate "Direct/Detail Customer Knowledge" and assist developing solutions for assigned customer issues, concerns, and requirements, 787 technical issues impacting customer airline safety or operations with the Fleet Chief Office and other Boeing internal organizations (be the "voice of the customer").
  • Lead 787 dispatch reliability review and assist 787 FCO to develop reliability improvement plans for assigned airline customers and execute those plans locally while working with all Boeing teams.
  • Develop 787 specific technical material for customer engagements including Technical Visits, Technical Review Meetings and Executive Review Meetings. Collaborate as part of the 787 FCO with Regional Vice President and other Boeing teams. Arrange and lead all prep meetings, and represent Fleet Chief office at those Customer focused meetings
  • Capture all actions taken (787 specific) from mentioned meetings and customer engagement activities. Be responsible and accountable to address action item to customer in timely manner. Lead all Boeing teams to work and close to the satisfaction of assigned customers' all actions taken
  • Be responsible to support 787 FCO and RVP in resolving airline business considerations and warranty issues – prepare white paper for the Program consideration and approvals
  • Build and maintain good relationships with internal/external customers and suppliers (e.g. Supplier Management, Warranty, Customer Support Engineering, Design Engineering and Material Management) and associated senior leaders
  • Maintain complete awareness of assigned airline customers' fleet, industry and regulatory issues
  • International and/or domestic travel is necessary approximately 20%

    • Basic Qualifications (Required Skills/Experience):

  • Bachelor of Science degree or higher from an accredited course of study in aeronautics, engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, or computer science, or Non-US equivalent education.
  • 5+ years' Experience leading efforts to resolve technical issue - 787 technical experience is plus for consideration
  • 5+ years' experience working with airline customers
  • Must be willing to support a 24/7/365 environment
  • Ability to travel domestically & internationally as needed

    • Preferred Qualifications (Desired Skills/Experience):

  • Experience working in Customer Support
  • Experience working with Suppliers
  • Experience leading cross functional teams or projects
  • Experience providing briefings to senior and/or executive level management
  • Experience working with organizational leaders to develop, implement plans and objectives to meet requirements
  • Experience in creating reports for management reviews and track performance to plan

    • Typical Education/Experience:

  • Education/experience typically acquired through advanced technical education from an accredited course of study in aeronautics, engineering, computer science, mathematics, physics or chemistry (e.g. bachelor) and typically 9 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+4 years' related work experience, Master+7 years' related work experience).

    • Relocation:

  • This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense

    • Work Authorisation:

  • This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants.
  • Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll . This is not an expat assignment.

    • What Boeing offers you

  • The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here's a snapshot of what we offer:
  • Competitive salary and annual incentive plans
  • Continuous learning: You'll develop the attitude and skills to navigate whatever comes next
  • Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way
  • Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs
  • 23 days plus UK public holidays and a Winter Break between Christmas and New Year
  • Pension Plan with 10% employer contribution
  • Company paid BUPA Medical Plan
  • Short Term Sickness: 100% pay for the first 26 weeks
  • Long Term Sickness: 66.67% of annual salary from 27th week
  • 6x annual salary life insurance
  • Learning Together Programme to support your ongoing personal and career development
  • Access to Boeing's Well Being Programs, tool and incentives
  • Excellent Parental leave benefits

    • Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

    Relocation:

    No relocation available

    Export Control Requirement:

    Not an export control position

    Safety Sensitive:

    This is not a safety sensitive position

    Contingent Upon Award Program

    This position is not contingent upon program award

    Experience Level:

    Individual Contributor - 4

    Job Type:

    Regular

    Job Code:

    6C1LI4 (6A3)
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