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    2Nd Line IT Technician - Cambridge, Cambridgeshire, United Kingdom - BeTechnology Group

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    Description

    Our client is a renowned IT Company and they are seeking an experienced 2nd Line Technician to join their technical team to provide External Support.

    If you enjoy getting hands-on, assisting with IT Projects and delivering a high level on Support, this role might be perfect for you

    You'll be part of a dynamic IT team that provides 1st/2nd/3rd line technical support across all the UK sites.

    With the opportunity to work on Divisional and Corporate IT projects, you'll play a key role in the technical development of the company.

    Occasional travel will be required to local sites - Must have own licence and Vehicle.
    Discounted event tickets
    Cash rewards for birthdays & occasions
    Company socials (Christmas/Summer party)
    Pension Scheme
    Mental Health Support
    Hybrid working scheme
    22 Days Holiday + Bank Holidays
    Option to buy and sell up to 5 holidays
    Staff Discounts
    Provide 2nd Line support for external users both F2F and remotely
    Maintaining the Networking & Infrastructure for sites around Cambridge
    Provide technical assistance with IT Projects and Migrations
    Create and maintain all the IT documentation and procedures
    Implementation and testing of new hardware & softwareRequirements
    Previous experience within a similar role and working within a Microsoft background
    Experience with Windows Operating Systems 8/10
    Windows server experience 2012+
    Basic Networking - DNS/DHCP/TCP/IP
    Good experience with Office 365 products
    Firewalls and networking concepts

    Keywords:

    IT Support, IT Support Technician, 2nd Line Support, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking, Routers, Firewalls, Troubleshooting.



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