Jobs

    Installations Manager - North Yorkshire, United Kingdom - SER Ltd

    SER Ltd
    SER Ltd North Yorkshire, United Kingdom

    2 weeks ago

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    Description

    We are an established MSP with a strong background in Voice, VOIP and IT & Data. We pride ourselves on providing excellent customer support and having strong customer retention.

    There is now a requirement for an Installation Manager to join the team in our Harrogate office

    Installations Manager
    Harrogate
    £35,000-£45,000 DOE25 days holiday + banks4 days in Harrogate office

    Responsibilities:

    To manage field service team (circa 20 strong) scheduling to undertake installations within the KPIs set and agreed with the Professional Services Director.

    -Managing a team of 3 internal engineers/coordinators, with the view of growing and developing the team

    Co-ordinate a team of installation engineers and contract resources as required for the effective and efficient running of the department.

    Provide accurate, regular and timely management information on customer records, completed installations and service tasks

    Meet all the KPIs, targets, deadlines and objectives as set and agreed with the Director of Professional Services

    Set and communicate targets with the engineer coordination team

    Experience required:

    -People management experience
    -Background in cabling, hosted telephony, PBX, CCTV and Leased Lines.

    -Good commercial understanding around costing for engineers time, agreeing costs and resolving issues with customers and engineers when they arise.

    Get in touch with Beth to find out more on


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