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Customer Experience Specialist
3 weeks ago
Star OUTiCO Hampshire, United Kingdom**Customer Experience Specialist, Cardiovascular**: · **Hampshire/IOW**: · Star OUTiCO is recruiting for an exciting new team of Customer Experience Specialists Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work ...
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Customer Experience Representative
2 weeks ago
Sammons Recruitment Group Hampshire, United KingdomJob Title: Customer Experience Representative · Contract Type: Permanent · - Location: · - Hampshire- Job base: · - Office basedIndustry: Customer Service · **Salary**: £23,000 · Reference: CER2023 · Contact Phone: · Job Published: 26/06/2023 13:54 · Customer Experience Represen ...
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Customer Experience
2 days ago
VIVID Hampshire, United KingdomVIVID believes everyone has the right to a safe and secure place to call home and also provides its customers with a wide range of tailored support to sustain their tenancies and look after their wellbeing. · VIVID is one of the largest developers of new homes amongst housing as ...
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Head of Customer Experience
3 weeks ago
VIVID hampshire, United KingdomVIVID owns and manages 35,000 homes across Hampshire, Surrey, Berkshire, and West Sussex. VIVID believes everyone has the right to a safe and secure place to call home and also provides its customers with a wide range of tailored support to sustain their tenancies and look after ...
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Head of Customer Experience
2 days ago
VIVID Hampshire, United KingdomJob Description VIVID owns and manages 35,000 homes across Hampshire, Surrey, Berkshire, and West Sussex. VIVID believes everyone has the right to a safe and secure place to call home and also provides its customers with a wide range of tailored support to sustain their tenancie ...
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Head of Customer Experience
3 weeks ago
VIVID Hampshire, United KingdomVIVID owns and manages 35,000 homes across Hampshire, Surrey, Berkshire, and West Sussex. VIVID believes everyone has the right to a safe and secure place to call home and also provides its customers with a wide range of tailored support to sustain their tenancies and look after ...
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Sales Specialist
4 weeks ago
Minster Hampshire, United Kingdom**Do you have experience selling construction products?** · **Or do you have a desire to learn about Sales within Construction?** · **We would love to hear from you** · **Minster in Southampton are recruiting now for a Sales Specialist to join the team to developing new and exist ...
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Direct Sales Solar Consultant
4 weeks ago
Spark Hampshire, United KingdomIndustry leading commission · forward thinking company · minimum 12 months Solar direct sales experience required · **Responsibilities**: · - Conduct solar consultations with potential customers to assess their energy needs and provide customized solar solutions · - Educate custo ...
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Faststream Recruitment Group Hampshire, United Kingdom**Job Details**: · **Posted**:about 1 hour ago- · **Sector**: Shore-based Shipping & Maritime, Cruise- · **Location**: Hampshire- · **Job Ref**: · **Job Type**: Permanent- · **Salary**: Competitive salary with benefits- · **Expiry Date**: 20 June 2023- · **Contact**: Connor Swai ...
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Mortgage & Protection Adviser
3 weeks ago
GCB Agency Recruitment Hampshire, United KingdomOur Client is a growing independent Mortgage brokerage based in Hampshire, providing exceptional service to clients across the UK. Due to their expanding business, they require an additional Mortgage & protection adviser to maintain their high levels ofservice to both clients and ...
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Multi Modal Operator
3 weeks ago
Red Recruit Ltd Hampshire, United KingdomOur client, who specialise in multimodal transport and logistics services, are currently seeking a multi-Modal Operator for their team in Hampshire. · Your role as the Multi-Modal Operator will be to handle all multi-modal operations from booking through to final delivery. · You ...
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Housing Advisor
3 weeks ago
MMP Consultancy Hampshire, United KingdomMMP Consultancy are looking to recruit a Housing Advisor to join a large housing association based in Portsmouth on a fixed term contract for 18 months. · **Duties**: · - Provide a comprehensive front line efficient and effective housing advice service to those in housing need or ...
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Customer Service Representative
4 weeks ago
ISS Facility Services Hampshire, United Kingdom**Contract: Barclays** · *** · **Location: Hampshire** · *** · **Hours of work: 40** · *** · **Contract Type: Permanent** · *** · **We need to hire for the role of Customer Service Representative because this position is crucial for the seamless operation and success of our 24x7x ...
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Product Owner
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Digital Waffle Hampshire, United Kingdom**Product Owner**: · **Job details**: · - Posted 24 April 2023 · - Salary £ £55000 per annum · - LocationHampshire · - Job type Permanent · - DisciplineDevelopment · - ReferenceHJ-88-7 · - Contact NameHarrison Jarrett · **Job description**: · **Role**: Product Owner · **Location* ...
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Housekeeper
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ISS Facility Services Hampshire, United Kingdom**Contract: Professional & Technology Services** · *** · **Location: Southampton** · *** · **Hours of work: 40** · *** · **Working Pattern: Monday to Friday, 6.30am - 2.30pm** · **Contract Type: Permanent** · *** · **Hourly Rate**: · **£12.10** · *** · **Are you an experienced cl ...
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Call Handler
3 weeks ago
United Living Hampshire, United KingdomUnited Living is on an exciting journey of growth and a great time to join a diverse team. We are in the business of helping the country to build new homes while working in homes in need of upgrading, and currently have an opportunity for a **Call Handler / Customer Service Opera ...
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Data Services Administrator
3 weeks ago
SSE Hampshire, United Kingdom**About the Role** · **Base Location**: Reading preferred, however all UK regions considered · **Salary**:£19,100 - £27,500 + performance-related bonus + a range of other benefits to support your family, finances and wellbeing · **Working Pattern**: Permanent | Full Time | Flexib ...
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Multi Trades People
3 weeks ago
EvoHome Improvements Ltd Hampshire, United Kingdom**About us** · EvoHome Improvements Ltd is a comprehensive home improvement company covering Hampshire and Surrounding Counties. We are looking for tradespeople with their own van and tools to cover those areas. · We require all tradespeople, window and door installers, electrici ...
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Accounts Receivable Administrator
3 weeks ago
CooperVision Hampshire, United Kingdom Part time**Accounts Receivable Administrator - Part Time** · **-** · **FAR0024** · **Description** · **JOB TITLE** - Accounts Receivable Administrator - part time · **DEPARTMENT** - Finance · **LOCATION** - Brunel Way, Fareham · **WORKING HOURS** hours (flexible on days worked) · **A brig ...
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2nd Line Support Engineer
3 weeks ago
ITECCO Hampshire, United Kingdom**INTERVIEWING THIS WEEK, DON'T MISS OUT** · **Role: 2nd Line Support Engineer** · **Location: Southampton, Hampshire (Hybrid)** · **Salary: up to £35,000 DOE** · **Don't miss out** · **Do you have a passion for delivering high-end customer service? This is the perfect role for y ...
Customer Experience - Hampshire, United Kingdom - VIVID
Description
VIVID is one of the largest developers of new homes amongst housing associations in England, having built over 1,500 last year.
This is an exciting opportunity to join VIVID as their Head of Customer Experience.Creating a customer-centric performance culture that drives satisfaction, finds resolutions to put things right, and embeds a continuous improvement approach to ensure effectiveness and efficiency.
VIVID is undergoing a transformation period and significantly investing in its systems and digital offer.The successful Head of Customer Experience will be unashamedly customer-centric and commercially driven with a strong grasp on the utilisation of data to make business-critical decisions, and improve processes to drive customer satisfaction.
Customer contacts, complaints, feedback and service improvements and customer engagement and place-shaping.Ability to create a customer-centric performance culture that drives satisfaction and find resolutions to issues.
Proven knowledge and experience, lead a high performing contact centre, delivering consistent service to customers across the full range of digital and phone channels.
Robust understanding of complaint management, ensuring legislative requirements are adhered to.Be the lead for VIVID Plus, VIVID Plus is our charitable arm, set up to provide targeted support for customers and investment to local communities to help them thrive, working with colleagues, local authorities, and partners to create thriving communities.
Taking the lead to embed diversity, equality, and inclusion across all operational teams.VIVID is looking to appoint a senior leader who has the following attributes:
Sound knowledge of complaint management and the regulatory requirements.
Excellent understanding of, and experience held in a high-level role within the social housing environment, including regulation and emerging government policy.
Experience of leading major organisational-wide change projects.Ability to travel between the Basingstoke and Portsmouth offices as required.
30 days holiday + bank, sell up to 10 days
~ Private medical insurance
~ Performance related bonus up to 10% of salary
~ Life assurance x3 salary
~ Healthcare cash plan
~ Salary sacrifice electric car scheme
~ Generous salary sacrifice pension matched up to 10%
~ A real sense of work/life balance where we promote flexible working and an agile culture.
