Jobs
>
London

    Senior IT Service Reporting Analyst - London, United Kingdom - FalconSmartIT

    FalconSmartIT
    FalconSmartIT London, United Kingdom

    Found in: Talent UK C2 - 4 days ago

    Default job background
    Description

    Job Title: Senior IT Service Reporting Analyst

    Job Type : Contract/Permanent

    Job Location: London , UK

    Job Description:

    Primary Skill:


    • a.Graduate (minimum), BE/B. Tech preferred


    • b.Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred)


    • c.Excellent English communication skills, both written and verbal, including business writing skills


    • d.Experience of performance data analysis of ITIL processes


    • e.Ability to work with all levels of client and internal resources


    • f.Positive learning attitude and willing to work in team environment


    • Secondary Skill:


    • a.ITIL Foundation certified


    • b.Strong customer service orientation


    • c.Passion for analyzing problems, driving continuous performance improvement


    • d.Comfortable with and effective use of MS Office applications


    • e.Close attention to detail and accuracy


    • f.Deadline driven and results oriented


    • g.Flexible attitude and ability to interact with a diverse business user community and changing environment

    The Senior Reporting Analyst will lead the IT Service Reporting function in SIAM team.

    The role entails providing day to day support for all IT Service Reporting requests and establishing a standard, consistent set of reports and dashboards for usage across CLIENT ecosystem.

    .

    Accountable for designing & producing agreed, regular reports, balanced score cards and presentation packs by the agreed reporting timelines and schedule which include measuring & tracking of Service Performance & Governance metrics reporting such as SLAs, KPIs, KRIs, IT Controls etc. to help ensure CLIENT maintain levels of service to our business and customers.

    With the usage of Service Now, Performance Analytics and Power BI or Tableau, the role will entail introducing automated, interactive reports and dashboards to support stakeholders in their decision making by enabling them to acquire the data they need, when they need it.

    The role is key in supporting the IT department and helps provide meaningful IT Service data to support any service performance and governance related activities, such as service review meetings with in-house IT support teams, Suppliers or IT processes by measuring and tracking service performance in line with ITIL best practice.

    Section 3 – Accountabilities & Responsibilities

    The prime responsibilities for this role are:


    • Acts as a front of house and Subject Matter Expert for all IT Service Management data related queries.


    • Responsible for establishing & maintaining IT reports & dashboards for usage by CLIENT eco-system


    • Responsible for establishing an IT Reports Catalogue to support standardisation & reutilisation.


    • Provides reporting analysis capability to identify the trending of service issues with insight of actions to be taken to drive improvement of service performance, stability, efficiency & effectiveness.


    • Accountable for the production, measurement & tracking of Service Performance & Governance metrics reporting such as SLAs, KPIs, KRIs, IT Controls etc. to help ensure we maintain levels of service.


    • Produces regular robust service reports, documentation & presentation material for stakeholder consumption.


    • Supports the analysis of data & creation of reports for SIAM led Service Reviews with Suppliers or


    • In-house IT teams to measure, monitor & track service performance & identify areas for improvement.


    • Supports User Services in the production of IT Risk reporting


    • Accountable for the production of agreed, regular reports, balanced score cards and presentation packs by the agreed reporting timelines and schedule


    • Introducing automated, interactive reports and dashboards to enable stakeholders to acquire the data they need, when they need it to help with decision making


    • Accountable for the timely population of dashboards within the agreed timelines


    • Produces and maintains training materials for IT Service Reporting and chairs lunch and learn sessions

    Section 4 – Knowledge, Skills, Experience & Qualifications


    • Excellent analytical and reporting skills with experience producing reports and dashboards


    • Must have good attention to detail


    • Must be proficient in Reporting from Service Now – Min. 3yrs experience as a Reporting Analyst


    • Must have experience in Service Now Performance Analytics – least 2 years experience


    • Must have experience using 3rd party report tools such as Power BI or Tableau - min 2yrs experience


    • Should have good understanding of ITIL framework and all associated ITIL processes


    • Must be able to work on own initiative and make decisions


    • Must have strong organisational skills and be able to multi task


    • Must have strong communication skills (written and verbal)


    • Must have strong Stakeholder Management skills and confident chairing stakeholder meetings


    • Must be proficient in designing a report / know how best to present the data (visuals) to enable stakeholders to easily consume


    • Desirable if experienced in conducting training sessions on IT Reporting

    Section 5 – Challenges

    The role deals with various data sets to support various governance meetings and decisions. The challenge is maintaining and structuring this to enable an efficient, effective and where possible, self-service, automated approach. Additionally, the role needs to be able to be flexible and agile when dealing with the unpredictable nature of Service Operations.

    Regards,

  • Gresham Hunt

    Regulatory Reporting Analyst

    Found in: SonicJobs Direct Apply UK - 4 days ago

    Gresham Hunt London, United Kingdom Full time

    Position: Regulatory Reporting Analyst · Reporting to: Head of Regulatory Reporting · Department: Finance & Treasury · Location: London/Hybrid · Overview: Our client, a leading financial institution based in London, is currently seeking a Regulatory Reporting Analyst to join thei ...

  • Mason Blake

    Reporting Analyst

    Found in: Jooble UK O C2 - 4 days ago

    Mason Blake England, United Kingdom

    Our client is a leading player in the asset management sector. As a result of continued company success, they are now looking to recruit a Regulatory Reporting Oversight Analyst to join their Regulatory Reporting team on a permanent basis. · Supporting with the oversight of serv ...

  • Pegasystems

    Reporting Analyst

    Found in: Jooble UK O C2 - 4 days ago

    Pegasystems United Kingdom

    Our team supports, empowers, and drive results for Pega with a focus on Consulting and Client Success. We cultivate, develop, execute and communicate global strategies, business practices, actionable insights, field enablement, and best in class applications. We strive to continu ...

  • POTEN & PARTNERS

    Analyst Reporter

    Found in: Jooble UK O L C2 - 4 days ago

    POTEN & PARTNERS London, United Kingdom

    This position involves producing reports and analysis on the global LNG and natural gas markets with an emphasis on the progress of new import and export projects in Europe, Africa and the Mediterranean as well as the growing commoditization of the global LNG market. Location: Lo ...

  • Marks Sattin

    Performance Reporting Analyst

    Found in: Appcast UK C C2 - 3 days ago

    Marks Sattin London, United Kingdom

    We are working with a leading London based natural resources business who has an opportunity for a Senior Performance Analyst to join their FP&A team. · ​​​​​​​ · Reporting into the FP&A manager within Group Finance team in London, FP&A have responsibility for group forecasts, ...

  • Orbis Group

    Performance Reporting Analyst

    Found in: Ziprecruiter UK C2 - 3 days ago

    Orbis Group London, United Kingdom

    Job Description · Performance Reporting Analyst · Investment Manager - London - Hybrid · 1 x Senior Position · 1 x Junior Position · Our client (a global investment management firm) is undergoing projects to upgrade their data and reporting systems to enhanced connectivity an ...

  • expand group

    Data Reporting Analyst

    Found in: Appcast UK C C2 - 3 days ago

    expand group England, United Kingdom

    Role: Data Reporting Analyst - UK · up to 75k base package plus bonus and benefits. · Are you skilled and experienced in analyzing data and creating insightful reports? you're exactly what we're looking for · We have partnered with one of the most innovative Altnet providers ...

  • Marks Sattin

    Performance Reporting Analyst

    Found in: Ziprecruiter UK C2 - 3 days ago

    Marks Sattin Greater London, United Kingdom

    Job Description · We are working with a leading London based natural resources business who has an opportunity for a Senior Performance Analyst to join their FP&A team. · ​​​​​​​ · Reporting into the FP&A manager within Group Finance team in London, FP&A have responsibility for ...

  • OFS

    Junior Reporting Analyst

    Found in: Ziprecruiter UK C2 - 13 hours ago

    OFS London, United Kingdom

    Job Description · Junior Reporting Analyst | London (hybrid) · Company Overview: · We are supporting a global investment management firm with several exciting growth and efficiency initiatives. Founded in 2000, their purpose is to invest with conviction for current and future gen ...

  • Orbis Group

    Performance Reporting Analyst

    Found in: Appcast UK C C2 - 5 days ago

    Orbis Group London, United Kingdom

    Performance Reporting Analyst · Investment Manager - London - Hybrid · 1 x Senior Position · 1 x Junior Position · Our client (a global investment management firm) is undergoing projects to upgrade their data and reporting systems to enhanced connectivity and efficiency. They ...

  • William Rose Associates

    Data and Reporting Analyst

    Found in: Ziprecruiter UK C2 - 5 days ago

    William Rose Associates London, United Kingdom

    Job Description · William Rose Associates is working alongside an Asset Management firm based in London which is looking for a Data and Reporting Analyst to join the business. · Responsibilities: · Responsible for data quality of key investment data set, maintaining and ensuring ...

  • Morgan McKinley

    Financial Reporting Analyst

    Found in: Appcast UK C C2 - 6 days ago

    Morgan McKinley ENG, United Kingdom Undefined

    Job Description · A vacancy has arisen within our Finance department based in Bedfordshire for a Financial Reporting Analyst. Salary range between £40K - £45K (dependent on experience) · Working full time in the office - 5 days in the office. · Role · The role contributes to the ...

  • Emagine Consulting

    Regulatory Reporting Analyst

    Found in: One Red Cent EUR eFC C2 - 16 hours ago

    Emagine Consulting London, United Kingdom Full time

    Regulatory Reporting Analyst · Emagine Consulting · £600 - £700 per day (inside IR35) · London – Onsite 3 days a week · emagine is a high-end professional services consultancy and solutions firm Specialising in providing business and technology services to the financial services ...

  • Huxley

    Regulatory and Reporting Analyst

    Found in: Jooble UK O C2 - 4 days ago

    Huxley London, United Kingdom

    TTR Transaction reporting exceptions analyst/ exception management Banking London · This is a new and exclusive opportunity for a TTR Transaction reporting exceptions analyst/ exception manager role to join this thriving banking client · Title: TTR Transaction reporting excepti ...

  • Huxley

    Transaction reporting analyst

    Found in: Jooble UK O C2 - 3 days ago

    Huxley London, United Kingdom

    TTR Transaction reporting exceptions analyst/ exception management Banking London · This is a new and exclusive opportunity for a TTR Transaction reporting exceptions analyst/ exception manager role to join this thriving banking client · Role details · Title: TTR Transaction ...

  • Clinical Professionals Limited

    Tax Reporting Analyst

    Found in: Jooble UK O C2 - 1 day ago

    Clinical Professionals Limited London, United Kingdom

    FRA Tax & Statutory Reporting Analyst · Job Type: Contract · FRA Tax & Statutory Reporting Analyst · Camberley (Hybrid working) · Hours: 40 hours per week · Reporting to the UK Head of FRA the Tax & Statutory Reporting analyst will play a crucial role within the UK finance te ...

  • Trustmarque Group

    Reporting and Consolidation Analyst

    Found in: Jooble UK O C2 - 4 days ago

    Trustmarque Group United Kingdom

    FP&A Reporting & Consolidation Analyst · Job Summary · The Reporting & Consolidation Analyst supports the consolidated group and business reporting on the financial performance of the company and assists with the co-ordination of the financial and business planning processes an ...

  • Man Group

    Data Analyst/ Reporting Analyst

    Found in: Jooble UK O C2 - 4 days ago

    Man Group London, United Kingdom

    Join our Information Security team, composed of five specialized teams —Identity and Access Management, Operations, Assurance, Data Protection, and Engineering—dedicated to safeguarding Man Group. Work in concert with business and tech departments to construct and refine security ...

  • expand group

    Data Reporting Analyst

    Found in: Jooble UK O L C2 - 3 days ago

    expand group England, United Kingdom

    Role: Data Reporting Analyst - UKup to 75k base package plus bonus and benefits. Are you skilled and experienced in analyzing data and creating insightful reports? you're exactly what we're looking for We have partnered with one of the most innovative Altnet providers based in th ...

  • Dabster

    Senior IT Reporting Analyst

    Found in: Talent UK C2 - 4 days ago

    Dabster London, United Kingdom

    The Senior Reporting Analyst will lead the IT Service Reporting function in SIAM team. · The role entails providing day to day support for all IT Service Reporting requests and establishing a standard, consistent set of reports and dashboards for usage across EBRD ecosystem. · . ...