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Wakefield

    1st Line Infrastructure Engineer - Wakefield, West Yorkshire, United Kingdom - Nasstar

    Nasstar
    Nasstar Wakefield, West Yorkshire, United Kingdom

    1 week ago

    Default job background
    Description

    WE'RE RECRUITING
    1st Line Network Engineer x 4


    Location:
    Wakefield (Hybrid after initial training period)

    Salary:
    Competitive Base + Benefits

    Job Type:
    Permanent, Full-time
    Shifts : 40 hours between 07:00 - 19:00 GMTwith 1 Sat every 6 weeks or so.
    Looking for a change of pace?
    Want to join a team that helps and supports one another?

    As a Service Desk Engineer (L1 Network), you will be working within a global team and be responsible for monitoring, troubleshooting, tracking, and reporting incidents.

    As part of your role, you will be responsible for providing critical support to a large customer base over a large product portfolio.

    You will be the engineer supporting WAN/LAN Networks and Security products ensuring timely resolutions.
    The role will be based at our Wakefield office (5 days a week) in the initial training period. After this, you will have the opportunity to continue on a Hybrid set up (3 days office/2 days remote).


    What you will need:
    Experience in managing, troubleshooting, and resolving customer incidents to customer satisfaction.
    Strong core networking skills (DHCP, DNS)
    CCNA or equivalent, ideally working towards CCNP
    TCP/IP
    Have a proven track record that is demonstrable working with networking and security products
    What you will be doing:

    To provide an exemplary level of customer technical support at the 1st point of contact, striving to troubleshoot and resolve for the customer with minimal delays.

    Investigation of circuit faults and working with third parties to ensure a swift resolution.
    Adherence to all relevant legal, regulatory & ISO based Policies, SOPs, Codes of Conduct, Handbooks, and Process Workflows

    Do not let go of an incident until resolved or fully handed over to the oncoming shift, and proactively engages with others to gain the necessary input to close the ticket.

    Work with 2nd & 3rd line networking teams on ticket escalations

    To liaise and work closely with 3rd party service partners at a technical level, as part of technical escalation and resolution of Incidents.

    The report, manage and progress incidents that are to be resolved by 3rd Party vendors/service partners.
    Liaise with remote hands to replace faulty Equipment.

    Maintain in-depth knowledge in relation to Managed Service Customers, sites, and equipment, providing prompt and accurate information, advice, and technical guidance to, Field engineers, & Third-party service providers, and other colleagues.

    To analyse and evaluate network management tools to troubleshoot and resolve networking issues.
    Follow ticket work instructions relating to productivity, ticket content, and escalation.

    We know you may not have an up-to-date CV, and that's fine Send us what you have, and everyone will get a response.


    Equal Opportunities:

    Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.

    By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide.

    Diversity is not just a statement; it's our way of life at Nasstar.

    A note for agencies:
    Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.
    #J-18808-Ljbffr
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