IT Service Manager - Tyne and Wear, United Kingdom - Technology Services Group

Technology Services Group Tyne and Wear, United Kingdom

3 weeks ago

Description

Job Title:

IT

Services Manager Location:
Full Time, Permanent
TSG (Technology Services Group) are a Managed
ITServices provider servicing businesses UK Wide.

At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80.

Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission.

We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ' UKs Top 50 Best Large Companies ' and one of the ' Top 15 Technology Companies ' to work for.

Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event
Two paid CSR days per annum that you can use towards giving something back

Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK.

We have also recently launched our very own 'TSG Foundation'
Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
Flexible working policy
Relaxed dress policy
Excellent progression opportunities, training and support, including recognised qualifications
Measure and monitor service management delivery against established key performance indicators.
Manage Asset Management processes ensuring inventory is kept up to date.
Assist with the completion of internal
ITtickets.
Assist with Problem Management analysis of tickets looking for trends and root causes of incidents.
Work in partnership with Information Security function to maintain
ITrisk register and governing process.

Develop maintenance schedules to ensure that the infrastructure is fit for purpose, and to reduce risks of system outage.

Identify potential areas of weakness in Infrastructure and implementing strategies to address risks.
Ensure that TSG are appropriately and legally licensed for all software applications in use.
Work in partnership with Information Security function to maintain TSGs Information Asset Register.
Understanding Cyber Security and Security principles.

An inquisitive individual, keen to investigate the root cause of issues and use their understanding of software systems to methodically work through problems.

Strong understanding of core Microsoft technologies such as Active Directory, Office 365, MDM, Azure.
Experience of networking systems, including switching, VOIP, wireless, firewall and WAN technologies.
Company bonus scheme
~25 days annual leave + public holidays
~ Life assurance 4 x Salary
~ Contributory pension scheme at 4% matched
~ Electric Vehicle Salary Sacrifice
~ Perk box discounts
~ Company sick pay
~ Enhanced Maternity and Paternity pay
~ Home-based and hybrid opportunities
~ Long service benefits including increased annual leave accrued with service
~ Cycle to work scheme

Candidates with the relevant experience or job titles of:
ITHelpdesk,
ITSupport Manager,
ITSupport,
ITSupport Technician, ICT
ITService Desk Manager,
ITSystems Manager, ICT Technician,
ITSystems Support,
ITTechnician, Information Technology may also be considered for this role.

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