- Supporting and coordinating in the movement (via air, road, sea or courier – export & import) of pharma product & other goods required within the medical industry.
- Supporting and coordinating the movement of goods in accordance with customer SOPs, temperature requirements and UK GDP regulations surrounding the transport and handling of pharmaceuticals.
- Adhere to Customs Compliance procedures and documentation.
- Adhere to the Duty & VAT payment policy.
- Complete Import declarations for pharma related goods.
- Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies.
- Liaise directly with Transport & Warehouse teams on shipment planning and coordination.
- Liaise directly with overseas offices on shipment planning and coordination.
- Maintain mandatory milestones and remarks through CargoWise (internal system).
- Use CargoWise to create, manage and maintain shipments.
- Manage customer complaints and concerns.
- Support the management of Key Performance Indicators
- Complete all statutory and mandatory training.
- Any other duties as required.
- Knowledge of Freight Forwarding industry, Imports & related processes.
- Experience within the Freight Forwarding Industry (knowledge in pharma related movements preferred).
- Experience of HMRC procedures (knowledge of CDS).
- Proven Imports experience with a good knowledge of Customer Service, processes and systems.
- A proven ability to identify and meet customer service needs in a professional and friendly manner.
- Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams.
- Results driven and good attention to details.
- Good written and spoken English and excellent telephone and e-mail skills.
- Good ability to learn new computer systems.
- Able to prioritise and perform under pressure.
- Self-directed working style.
- 5 GCSEs including Maths and English at Grade C or above – or equivalent desirable.
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ILS Import Operations Specialist – London - Longford, United Kingdom - DHL Global Forwarding (UK) Limited
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5 days ago
Description
JOB DESCRIPTIONILS Import Operations Specialist – London (Hayes)
As an ILS Import Operations Specialist, you'll use your talents to create innovative solutions and
shape the future across our business. Join a dynamic team that undertakes a range of activities to
support the overall Life Science Sector for the London Station.
Key Activities:
Skills and Experience:
LOCATION: London (Hayes)
HOURS: , , Monday - Friday
