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Royal Tunbridge Wells

    Patient Experience Lead - Tunbridge Wells, Kent, United Kingdom - Maidstone and Tunbridge Wells NHS Trust

    Maidstone and Tunbridge Wells NHS Trust
    Maidstone and Tunbridge Wells NHS Trust Tunbridge Wells, Kent, United Kingdom

    2 weeks ago

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    Description

    The post holder will support and co-ordinate women's experiences of maternity care in order to influence the development of a safe and high standard of maternity care provision. This will include responsibility for obtaining feedback, analysing public engagement and reporting on feedback with relevant action plans for change.

    Main duties of the job
    • Develop the Patient Experience functions to support the Division in the delivery of the Trust Quality Strategy ambitions including robust reporting of Patient Experience data with thematic reviews
    • To work with the senior maternity team to assist in the implementation and operationalization of the national and local policy.
    About us Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

    The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.

    The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.

    We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

    Would you like to work flexibly?In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. Job description Job responsibilities Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

    Following your Corporate Induction you will be expected to attend the Trusts 2-week Induction Programme for RNs, NAs, RMs, ODPs and Paramedics. The programme is full-time (please emailmtw- this is problematic)and will involve travel to both Trust sites. The programme includes supernumerary shifts in the clinical area, classroom-based sessions and e-learning.

    Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children)

    At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

    Interview Date: 17th May 2024 Person Specification Qualifications Essential
    • Registered Midwife
    • Has or working towards a post graduate Masters qualification
    • Competent in the use of computer packages such as Word, PowerPoint and excel software
    Desirable
    • Mentor Course or equivalent
    • Leadership course
    • PMA
    Knowledge Essential
    • Able to work as part of a team or autonomously, referring to line manager when appropriate.
    • High level of interpersonal skills.
    • Effective communication skills.
    • Assertiveness skills.
    • Methodical and organised approach to work ensuring the ability to work accurately under pressure.
    • Ability to deal effectively and appropriately with people at all levels from a broad range of disciplines.
    • Awareness and understanding of key national publications and reports that relate to personalised and safe care
    Desirable
    • Good counselling skills or willing to undertake training.
    • An understanding and experience of change management.
    • An understanding of audit and research methodologies.
    • Involvement in developing guidelines or processes.
    Experience Essential
    • Registered Midwife with extensive midwifery experience.
    • Teaching, training and presenting experience.
    • Able to prioritise workload and have good time management skills.
    Employer details Employer name Maidstone and Tunbridge Wells NHS Trust Address cross site

    Tonbridge Road

    TN2 4QJ

    TN2 4QJ Any attachments will be accessible after you click to apply T2#J-18808-Ljbffr
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