- As an Applications Analyst – Design & Engineering/CAE you oversee the business as usual management and operations and provide second line support for a suite of Design and Engineering / Computer Aided Engineering systems which are part of a wider Sellafield Enterprise Cloud platform.
- From problem identification to full resolution, you will own and manage your cases over the phone and Web. When needed, you will transfer your cases to your colleagues or involve subject matter experts or escalate to other resolver groups or Management. Your day-to-day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional.
- The role will require you to work closely with the PPP, Sellafield and third party Design and Engineering capabilities together with Sellafield's managed cloud service provider and other CDE resolver groups providing support with Digital systems or requesting Digital services.
- Main duties include:
- The Digital Applications Analyst – Design & Engineering/CAE will be responsible for:
- Resolving technical issues related to a suite of Design and Engineering / Computer Aided Engineering systems from Aveva and Autodesk as well as specialist tools and systems commonly found in CAE organisations.
- Supporting users with use of the tools and systems including "How do I" queries and ensuring users gain maximum benefit from the tools.
- Proactively monitoring and managing the application, presentation and data layers for the tools and systems to ensure availability, resilience and cost efficiency of operations.
- Engagement with users, third party support providers and other Digital resolver groups to troubleshoot technical issues related to the application, presentation and data layers.
- The role will also support recording and processing requests for IT/Digital services associated with the tools and systems such as Starters, Leavers and Movers, software installs, hardware requests, access and permissions changes and other items from a Service Catalogue.
- Specific:
- The post holder will be responsible for:
- Understanding the cause of tools and system issues and faults, identifying, documenting and applying resolutions to return users, applications or the system to service.
- Communicating and co-coordinating with other Digital resolver groups including Managed Cloud Service providers and third party application vendor support services.
- Communicating and co-coordinating with Subject Mater Experts and Heads of Profession within Major Projects, Sellafield and third party organisations.
- Proactive monitoring of the applications and systems.
- Recording details of users' issues and using triage questions and IT support documentation to isolate a problem and identify resolutions.
- Where necessary you will determine if an issue requires escalation to other resolver groups within PPP or SL.
- You will update users with the progress of their request or issue and review the support queues to ensure Service Level targets are achieved.
- Liaise with other Digital team members to schedule appointments with specialists to help users resolve complex issues.
- Use request fulfilment and incident management processes together with Service Now, an IT Service Management system used to record, manage and report on all aspects of IT service delivery.
- Support others within PPP Digital to collate Service Performance metrics and maintain key registers including updates to CMDB and DSL.
- Participate in service improvement by supporting preparation of analysis, reviews and reports.
- Essential:
- 2 years+ experience of Design and Engineering / CAE software including Aveva and/or Autodesk systems.
- Create and maintain incident management requests to other resolver groups and third party support providers
- Ability to read or listen to users and accurately and succinctly identify the need and record it on the Service Now system.
- Ability to triage issues using pre-prepared scripts or your previous experiences and subsequently implement fixes yourself or escalate to other resolver groups.
- Ability to oversee and manage request and incident queues to ensure Service and Operational Level Agreements (SLA/OLA) are honoured.
- Very good interpersonal skills.
- A strong aptitude for problem-solving and attentiveness to details.
- Ability to work at pace and under pressure to deliver trusted analysis and information.
- Preferred:
- Microsoft Certification Azure Administration Associate or similar
- Experience of configuration and support for Azure Virtual Desktop, Azure Application Gateway and Windows and Windows 365 beneficial) including networking, TCP/IP, Internet connectivity and user profiles.
- Experience of some or all of the following: Windows Server, Windows Client, Active Directory and, or Azure Active Directory Administration, ADFS, SSO configuration, Azure Identity protection, Identity management, O365 identity, Azure MFA, OS Internals concepts, load balancing, geo-redundancy, VPN technologies, Windows System Administration, Certificates, PKI, DNS, Networking, Virtualisation, PowerShell scripting
- Microsoft 365 management and support tools highly beneficial.
- Information Technology Infrastructure Library (ITIL) Foundation qualification.
- Experience of Microsoft Intune and Azure Portal including user and application administration highly beneficial.
- Experience of Service Now and ITIL practices including maintaining key registers.
- Experience of using collaborative and remote administration software such as Teams and Remote Assist.
- Core Competencies:
- Communication skills – be articulate and engaging. Demonstrate ability to listen and play back issues to get a clear understanding of problems.
- Organised – able to monitor and manage multiple on-going support incidents and services requests.
- Accurate – records and communicates technical information correctly.
- Building Relationships – able to engage with and maintain productive relationships with a wide range of people with differing skills and experience.
- Influencing – establishes communication channels, actively listens, clarifies, gives/seeks feedback, clear and concise, persuasive/negotiates with others.
- Organisational skills – plans well in advance, sets clear objectives, manages time/delegates, reviews progress against plan, ensures sufficient resources, encourages improvements.
- Drive – has the energy, enthusiasm, and a can do, will do approach to deliver the best service possible.
- Flexibility – adaptable in responding to change and uncertainty to deliver and add value.
- Behaviours:
- Listening and composed
- Detail Oriented
- Organised
- Communicator and Collaborator
- Passion for Success
- Team Player
- Empathetic and Considerate
- People & Skills advocate
- Adaptable to Change
- Resilience
-
applications analyst
1 week ago
KBR Cumbria, United Kingdom Full timeTitle: · APPLICATIONS ANALYST - DESIGN & ENGINEERING / CAEOVERVIEW · The Programme and Project Partners (PPP) model was mobilised in 2019 with the purpose of transforming major project delivery at the Sellafield nuclear site. · The partnership brings together KBR, Jacobs, Morgan ...
-
applications analyst
1 week ago
KBR Cumbria, United Kingdom Full timeTitle: · APPLICATIONS ANALYST - AZURE CLOUDOVERVIEW · The Programme and Project Partners (PPP) model was mobilised in 2019 with the purpose of transforming major project delivery at the Sellafield nuclear site. · The partnership brings together KBR, Jacobs, Morgan Sindall Infras ...
-
KBR Cumbria, United Kingdom Full timeDescription · : The role is part of the PPP Digital Operations Team who provide support to the Common Data Environment (CDE), a collection of circa 50 applications platformed on a hybrid public, private Microsoft Azure based cloud. The PPP Digital Operations Team is integrated i ...
-
KBR Cumbria, United Kingdom Full timeTitle: · APPLICATION ANALYST – CONSTRUCTION AND COMMISSIONINGOVERVIEW · The Programme and Project Partners (PPP) model was mobilised in 2019 with the purpose of transforming major project delivery at the Sellafield nuclear site. · The partnership brings together KBR, Jacobs, Mor ...
-
Project Accountant
6 days ago
Butler Rose Carlisle, United KingdomButler Rose is partnered with a leading financial services organisation in Carlisle. This is a great opportunity for a project accountant to join a fantastic team with lots of projects to be responsible for. The Project Accountant will become a key playerthroughout a dedicated pe ...
-
Trauma Coordinator
1 week ago
North Cumbria Integrated Care NHS Foundation Trust Carlisle, United KingdomBand 7 - Trauma Coordinator (Nursing or AHP) · We have an exciting opportunity to recruit an temporary Band 7 Trauma Coordinator to join the existing Emergency Care Team. · You will be responsible for the coordination of care for all adult & paediatric trauma patients admitted to ...
-
Principal Wastewater
2 days ago
Tetra Tech Cockermouth, United Kingdom Full timePrincipal Wastewater (Hydraulic) Modellers - North West / VariousWe are currently in the market to recruit multiple Principal Wastewater (Hydraulic) Modellers for a variety of major long-term frameworks across the UK. · In addition to a range of long-term programmes across the UK ...
-
Senior Mechanical Design Engineer
2 days ago
Tetra Tech Cockermouth, United Kingdom Full timeSenior Mechanical Design Engineer (Water) - North West / VariousManchester, GB-GB, United Kingdom | Edinburgh, GB-GB, United Kingdom | Chorley, GB-GB, United Kingdom | Bristol, GB-GB, United Kingdom | Leeds, GB-GB, United Kingdom | Birmingham, GB-GB, United Kingdom | Newcastle up ...
-
tester
1 week ago
KBR Cumbria, United Kingdom Full timeTitle: · TESTER OVERVIEW · The Programme and Project Partners (PPP) model was mobilised in 2019 with the purpose of transforming major project delivery at the Sellafield nuclear site. · The partnership brings together KBR, Jacobs, Morgan Sindall Infrastructure, Altrad Babcoc ...
-
Data Insights Senior Analyst
1 week ago
University of Cumbria Carlisle, United Kingdom Full time, PermanentWe are looking for an experienced Data Insights Senior Analyst to join our team at The University of Cumbria. · You will be an established data professional, with plenty of experience working with data sets to create meaningful information for colleagues. You will think creativel ...
-
senior business architect
3 days ago
KBR Cumbria, United Kingdom Full timeTitle: · SENIOR BUSINESS ARCHITECTOVERVIEW · The Programme and Project Partners (PPP) model was mobilised in 2019 with the purpose of transforming major project delivery at the Sellafield nuclear site. · The partnership brings together KBR, Jacobs, Morgan Sindall Infrastructure, ...
-
tester
6 days ago
KBR Cumbria, United Kingdom Full timeTitle: · TESTEROVERVIEW · The Programme and Project Partners (PPP) model was mobilised in 2019 with the purpose of transforming major project delivery at the Sellafield nuclear site. · The partnership brings together KBR, Jacobs, Morgan Sindall Infrastructure, Altrad Babcock and ...
-
BioPharma Senior Manufacturing Analyst
1 week ago
Team Horizon Northern Ireland, United KingdomTeam Horizon is seeking a BioPharma Senior Manufacturing Analyst for our client based in Mayo. In the role, you will have the opportunity to organize and plan all aspects of operations and manufacturing technicians to execute a schedule defined by Supply Chain and/or other custom ...
-
Senior Anti-Money Laundering
1 week ago
086 NT Mgmt Services Ireland Ltd Northern Ireland, United KingdomAnalyst, AML Transfer Agency page is loaded Analyst, AML Transfer Agency · Apply locations Limerick, Ireland time type Full time posted on Posted 30+ Days Ago job requisition id R122831 About Northern Trust: · Northern Trust, a Fortune 500 company, is a globally recognized, awa ...
-
Senior Pensions/team Leader
4 days ago
Cooneen By Design Ltd Northern Ireland, United KingdomCooneen Group are hiring the position of Business Transformation Lead to work at a Group Level from our Fivemiletown Head Office site. The successful person will work to Identify and lead large transformational projects covering business process, organizational structure and syst ...
-
Asset Service Senior Analyst
1 week ago
086 NT Mgmt Services Ireland Ltd Northern Ireland, United KingdomSenior Analyst - Payroll (Hybrid) page is loaded Senior Analyst - Payroll (Hybrid) · Apply remote type Hybrid locations Limerick, Ireland time type Full time posted on Posted 23 Days Ago job requisition id R123855 About Northern Trust: · Northern Trust, a Fortune 500 company, is ...
-
Policy Servicing Support Lead
6 days ago
086 NT Mgmt Services Ireland Ltd Northern Ireland, United KingdomTeam Leader, Fund Services Centre, Transfer Agency page is loaded Team Leader, Fund Services Centre, Transfer Agency · Apply locations Limerick, Ireland time type Full time posted on Posted 20 Days Ago job requisition id R124387 About Northern Trust: · Northern Trust, a Fortune ...
-
Senior Software Developer
4 days ago
Witt/Kieffer Northern Ireland, United KingdomSenior Software Developer, Money (Wealth) · News & World Report is a digital-first media company dedicated to helping consumers and business professionals make important decisions. We publish independent reporting, rankings, data journalism, and advice that has earned the trust ...
-
BI Analyst Hybrid Working
4 days ago
Suir Engineering Northern Ireland, United KingdomLocation: Hybrid / Northern Ireland, UK · Permanent / Full-time · Supply Chain | Procurement · Salary: Competitive Salary · At Sysco Ireland, Data is at the heart of every business decision or key project being executed. In the Merchandising Analyst role, you will be crucial ...
-
Business Transformation Lead
4 days ago
Cooneen By Design Ltd Northern Ireland, United KingdomCooneen Group are hiring the position of Business Transformation Lead to work at a Group Level from our Fivemiletown Head Office site. The successful person will work to Identify and lead large transformational projects covering business process, organizational structure and syst ...
applications analyst - Cumbria, United Kingdom - KBR
Description
Description
: The role is part of the PPP Digital Operations Team who provide support to the Common Data Environment (CDE), a collection of circa 50 applications platformed on a hybrid public, private Microsoft Azure based cloud. The PPP Digital Operations Team is integrated into the wider Sellafield Enterprise Information Services Organisation sharing common processes, policies and tools.Role Responsibilities:
Experience, Skills and Knowledge:
#LI-JI1 #LI-HYBRID
