Switchboard Administrator - Bristol, United Kingdom - North Bristol NHS Trust

North Bristol NHS Trust

Verified Company

Bristol, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To answer all incoming and internal calls to the Trust, in a responsive and professional manner, ensuring requests are dealt with quickly and efficiently.

To carry out all processes and procedures which involve the Switchboard Services, including (where applicable), but not limited to operating Emergency Procedures, including Cardiac Arrest, Fire and Major Incident Plan.

Ensure that Security arrangements within switchboard services are controlled at all times.

During shift to be responsible for maintaining the following key information systems:

NEWS - To centrally record and then pass on to key medical staff summarised medical information in support of National Early Warning Score (NEWS) initiative.

Rotas - Manage and update trust on call emergency rotas for Drs, Executives and senior Managers and then process emergency calls for these rotas.

Directory - Carry out daily updates of the live switchboard directory. Workbook - Carry out and log emergency calls and update switchboard workbook as necessary.

The proper and effective response is made to alarms monitored within Switchboard Services, including medical alarms, boiler alarms and security alarms Carry out all emergency test calls quickly and efficiently, as required.

Report any and all defects to computer or telephony systems or infrastructure within Switchboard Services to the relevant department/stakeholder using the appropriate instructions/procedures.

Manage and Issue bleeps and pagers according to the current procedure and update the directory of holders. Testing and identifying maintenance requirements of equipment and issuing replacement batteries, as required.

Knowledge and administrative tasks of the multi site service are maintained at all times Report all telephone, bleep, pager and call logging system faults appropriately, testing lines and equipment and notifying the appropriate Team/Provider.

Carry out implementation of any change in administrative requirements to improve the operational efficiency of the Switchboard Services professionally, without impacting the service, the staff or the general public.

Maintain good communication and exceptional working relationships with all Switchboard Services colleagues, line managers and other Trust staff at all times To carry out any other duties that may be required of the post in order for the Switchboard Services to be carried out properly and effectively.