- Contribute to the Centre's business plan development and execute asset goals.
- Collaborate with Asset and Property teams to manage service charges effectively.
- Cultivate relationships with stakeholders and contribute to tenant mix strategies.
- Identify new business opportunities and enhance the Centre's commercial performance.
- Implement a robust marketing strategy and monitor Centre performance closely.
- Oversee competition analysis and manage commercial income strategies.
- Ensure timely processing of tenant applications and manage financial reports.
- Attend management meetings and provide regular reports.
- Maintain strong communication with occupiers to drive sales and enhance performance.
- Produce and distribute occupier welcome packs and maintain high customer service standards.
- Promote customer loyalty through excellent services and facilities.
- Work closely with service providers to maintain operational excellence.
- Implement planned maintenance programs and ensure compliance with best practices.
- Manage statutory compliance and risk on site.
- Ensure HSE policies are followed and stay updated on legislation affecting Centre management.
- Conduct property inspections and maintain Crisis Management Plans.
- Uphold Health & Safety standards and update reporting systems.
- Provide Duty Management and train personnel for effective supervision.
- Mentor and develop the team to maximize performance.
- Conduct performance reviews and ensure adherence to Company policies.
- Nurture a positive team environment and ensure alignment with the Business Plan.
- Understanding of the retail industry.
- Previous team management and service charge experience.
- Proficiency in data management, financial targets, and business plan execution.
- Local market awareness and IT skills.
- Good knowledge of Health & Safety and environmental regulations.
- Relevant industry qualifications preferred.
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Centre Manager - Swindon, United Kingdom - FI Real Estate Management Ltd
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Description
Job Title: Centre Manager
Division: Property / Retail
Location: The Brunel Shopping Centre, Swindon
Reporting to: Asset Manager
Responsibilities
To oversee and enhance the performance of The Brunel Shopping Centre, ensuring optimal rental growth and company profitability while minimizing expenses. Lead the onsite team towards operational excellence and top-notch customer service. Drive the shopping centre's success through effective financial and operational management, marketing strategies, and ensuring compliance with the Business Plan.