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Experience Designer- Researcher - United Kingdom - Skipton Building Society Group
Description
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Full time permanent role - 35 hours per week - Monday to Friday - 9am to 5pm
Flexible and Hybrid working from our
Skipton Head Office Salary:
£Tue, 7 May 2024 Senior User Researcher
Here at Skipton Building Society we're recruiting a Senior User Researcher to help us uncover insights into our members' needs and behaviours and transform our digital experience.
Your role will be crucial in helping to deliver cutting edge digital products to our customers, evolving our online presence and ensuring users are able to meet their goals quickly and efficiently.
You'll work closely with our digital member panel to perform qualitative and quantitative research, developing research and user testing plans alongside the rest of our digital team.
You will lead research initiatives and guide the UX team in translating business objectives into well-crafted research plans that enable the delivery of high quality, impactful research and have leading role in maturing the User Research practise and approach at Skipton, advocating the benefits of user research within the organisation, and supporting the professional development of the functional team.
As a Senior within the team, you'll have passion for user research and be responsible for evolving the maturity of the team processes, tools and techniques; coaching and guiding junior team members in their approach to ensure high quality research outcomes.
We're looking for someone passionate about user research, digital experience and beyond, who can help us level-up our customer experience.
As a Senior User Researcher you will be involved in key strategic projects and the Digital transformation programme of work.
Advocating the benefits of User Research and with senior stakeholders and product owners to ensure research findings are being integrated into the product design process.
Exploring the latest methods, techniques and tools to ensure that our user research function is at the top of its game.
Plan design and conduct a range of user research activities to better understand the needs, behaviours, mindsets, and expectations of our members to identify support the design, development and continuous improvement of our digital products.
Share and communicate research findings in a creative and engaging format, influence and challenge design decisions.Work collaboratively with agile teams of UX designers, business analysts, developers and testers to integrate and prioritise research findings into the product – taking a pragmatic approach, balancing user needs, business requirements and technical constraints.
We're looking for an experienced User Researcher who is skilled in using a range of quantitative and qualitative methods and techniques to discover insights that influence our product strategy and design decisions.
As a senior user researcher, you'll be a...From surveys to interviews, you know your way around gathering data and making sense of it all.
Whether it's chatting with users or crunching numbers, you've got it covered.
Master Storyteller:
You're not just presenting data;
Organization Wizard:
Keeping all those research projects on track isn't easy, but you're on it
Always Learning:
The research game is always changing, so you're always hungry for new knowledge. But if you've got some fancy certifications in user research, that's a bonus point
So, if you're passionate about understanding people, can turn data into gold, and love working with a team to make awesome products, then a senior user researcher role might just be your calling
We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation.
This role is within the User Experience function in our Digital team. The growing team consists of User Researchers, UX Designers, Service Design, Customer Empathy & Journey Design Specialists.We collaborate with teams across the Society so we can design seamless experiences across every touch point, by gaining a deep understanding of the needs of our members' we can influence and drive continuous improvements to their experience.
We're not just another building society, and this role is not just another job.Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.
Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.
Annual discretionary bonus scheme
~25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
~ Holiday trading scheme allowing the ability to buy and sell additional annual leave days
~ Matching employer pension contribution (up to 10% per annum)
~ Colleague mortgage (conditions apply)
~ Salary sacrifice scheme for hybrid & electric car
~ A commitment to training and development
~ Private medical insurance for all our colleagues
~Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
~ We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership
Diversity and inclusion are a priority for us as we continue to support our members and represent the communities we serve.
We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities and religions - supporting an inclusive environment for all our colleagues to bring their true selves to Skipton.
If you have a disability, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to discuss making reasonable adjustments to our processes for you.
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