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    Specialist Services Administrator - Nottingham, United Kingdom - Harper Finance

    Harper Finance
    Harper Finance Nottingham, United Kingdom

    1 week ago

    Default job background
    Description
    Customer Service Specialist

    Permanent

    Nottingham City Centre/Hybrid working


    Hours:
    Monday – Friday 9am – 5pm
    Harper Recruitment Group are working in partnership with a successful financial services firm based in Nottingham city centre. We're looking for an experienced Customer Service Specialist to provide exceptional customer service to the team and their clients.
    Manage complaints through to resolution, maintaining relationships and delivering a high standard of customer service at all times
    Effectively manage all assigned cases and escalate complaints to senior management and external authorities when necessary, maintaining thorough investigations and audit trails
    Assist in training new team members and supporting colleagues to achieve team goals
    Provide accurate and customer focused complaint resolution communications in a timely manner
    Perform any other ad hoc duties as required by your Manager
    Customer Service Specialist

    Permanent

    Nottingham City Centre/Hybrid working


    Hours:
    Monday – Friday 9am – 5pm
    Harper Recruitment Group are working in partnership with a successful financial services firm based in Nottingham city centre. We're looking for an experienced Customer Service Specialist to provide exceptional customer service to the team and their clients.
    Manage complaints through to resolution, maintaining relationships and delivering a high standard of customer service at all times
    Effectively manage all assigned cases and escalate complaints to senior management and external authorities when necessary, maintaining thorough investigations and audit trails
    Assist in training new team members and supporting colleagues to achieve team goals
    Provide accurate and customer focused complaint resolution communications in a timely manner
    Perform any other ad hoc duties as required by your Manager
    Good understanding of the Microsoft package
    Experience with a customer within a customer service or complaint handling is essential
    Proven experience working within financial services is desirable
    Discretionary Bonus Scheme (up to 15% of salary)
    Pension Scheme
    25 days annual leave and your birthday off for the first 2 years of employment, increasing to 30 days after two years employment (plus 8 days bank holiday)
    Private healthcare
    Life insurance
    Season ticket loans for travel
    Cycle Scheme

    Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis.


    Visit our website today for a list of live vacancies or to send an up-to-date CV.

    Harper Recruitment Group is proud to be supporting the brilliant Forget-Me-Notts by setting up a drop-off point for their Cost of Living Relief initiative in our Nottingham City Centre office.

    We've supported them for many years, and for very good reason

    National Minimum Wage:
    understanding the April 2024 amendments
    Get prepared for the National Minimum Wage increase with our quick guide
    "The consult ... "
    "All staff from the front desk to the recruitment consultants I met with were s ... "
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