Deputy Head of Service Management - London, United Kingdom - South London and Maudsley NHS Foundation Trust

South London and Maudsley NHS Foundation Trust

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a member of the Service Management section of the Digital Services Division you will be responsible for the Operational delivery of services and staff within your team.

Driving efficiency, good practice and a passion for every customer getting an excellent service must be a key driver.

Being a senior figure in the Digital Services department, you must be able to adapt yourself to the different services that you line manage.

Maintain service for customers and continually improving that service.

Career Progression pathways and development opportunities:
We are committed to get the very best out of our staff and support staff in their career aspirations.

We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties.

In addition, we offer ongoing training and development in conjunction with the BCS membership.

Being a Senior technology professional, you will be required to mentor and coach other members of the Digital Services department for career development.

You will work closely with all elements of the Digital Services service to deliver the best outcomes of the service and for customers.

Offering a "can do", proactive approach to service delivery and ultimately delivering for the service needs. You will be a member of, and not limited to, the Digital Services Department Business Continuity team.

Flexible working:

As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage.

In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance.

About Us:

Service Management falls within the Digital Services Service umbrella, which follows the ITIL standard of Service Management, empowering technology and process to ensure the customers have the best possible end result.

You will be a senior technical influence in the Technical Services section in improving, maintaining, and documenting new and existing Digital Services.

About our locations:

The Service management team are based across the various sites:
Maudsley Hospital (headquarters)

Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.

St Pauls

St Pauls is located within the Bromley area and is less than 10 minutes from the train stations (Bromley South, Bromley North and Shortlands) It is within walking distance from the beautiful green spaces of Bromley Park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.

Bethlem Royal Hospital

Bethlem Royal Hospital is based in a beautiful setting in over 200 acres of green space in the London Borough of Bromley, South East London.

The hospital has easy access to nearby main roads and have offers free parking. The site is within walking distance from of Eden Park and West Wickham overland stations.

Be accountable for the leadership and direction of the trusts Digital Services Administration Team, Digital Partners, Asset, Quality and Contracts Manager and underlying teams and Public Contact Centre, achieve the Service levels in place delivered through Service Management.
To establish service performance KPIs to monitor the service availability and capacity of systems and external suppliers and regularly report on performance levels to the senior management within the Digital Services Department.
Maintain and document services in accordance with Trust systems writing policies and procedures for staff and services
To investigate new systems and technologies, recommending strategic ideas for new solutions that lead to efficiencies for the organisation.
To advise the Digital Services team as needed in an efficient and effective manner for Digital Services Projects that have client administration and request fulfilment.
To maintain continuity of service on a 24 hour, seven day week, 365 days a year basis, ensuring communications operate within specified tolerance levels and that in the event of a disaster all services can be reestablished quickly.
Be a proactive supportive and forwardthinking member of the Service Management Team.
To provide managerial leadership, support and development for the Team, ensuring that targets and expectations, both internal and external are met, including maintenance and development of appropriate technical, professional and quality standards.
To ensure strong business support processes are in place and fully adopted for incident and problem management and to act as the central pointofcontact for service escalation, ensuring senior Digital Services management are kept full