- A fast-evolving SaaS contract management platform which has gained an impressive 45% penetration into the top 100 construction companies in the UK with more than 10,000 active users.
- A well-established portfolio of training resources to the industry, supported by an impressive team of 250+ industry experts.
- A complimentary FAQ technical repository, again supported by industry experts, with more than 13,000 active users, and over 7,000 questions answered to date.
- Work with customers to Implement products in line with their specific requirements.
- Manage the full project lifecycle, including milestones and tasks.
- Deliver end user training remotely, and on site.
- Provide front-line support to the customers you're currently implementing.
- Provide support to other departments internally.
- Attend meetings or seminars as required.
- Bring customer feedback to development and product managers in a constructive way
- A passion for dealing with customers and systems.
- Excellent interpersonal skills, demonstrating patience when working with individuals who have different levels of IT skills.
- Experience of software system implementations and Construction sector background (ideally Surveying or Construction Management)
- Good general understanding of computer systems & mobile apps.
- Full driving license.
- Be fully conversant with product portfolio
- Engage with and support the sales, customer success, content, and product teams to help drive us forward - we are a small growing business so collaboration as one team is key.
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Implementation Consultant - Bristol, United Kingdom - GEM Partnership
Description
Implementation Consultant
Location - Bristol
Salary - £50,000 - £60,000 per annum
My client is a rapidly growing technology/SaaS organisation offering a unique portfolio of services to the construction sector across the UK and internationally. These include:
Role and Responsibilities
GEM Partnership is acting as an employment agency on this vacancy