Adewale Adebisi

A highly accomplished, innovative and competent Business Analyst with over 2 years’ experience leading system implementations and integrations within IT Consultancy and over 14 years experience delivering core banking applications and payment domains within the Financial Services sector. Skilled in facilitating requirement gathering sessions, performing gap analysis, and conducting business process analysis to support the implementation of technology driven systems and solutions aimed at improving operational efficiency, saving costs and increasing business growth. Leverages expertise in using data tools and technologies (Power BI, Tableau, Advanced Excel, SQL and STATA) in order to provide strategic insights, interpret data and produce detailed visualisation and high-level MI reports. Demonstrates the ability to influence and negotiate with senior leaders and stakeholders in the delivery of fit-for-purpose, customer-centric and cost-effective IT and Business Transformation solutions. Knowledgeable in Waterfall/Agile methodologies, Scrum frameworks and SDLC.

ALBOSS CONSULTING LTD                                                                                                                                                                  JUL 2022 – PRESENT

BUSINESS ANALYST

Leading the BA function in the delivery of multiple BAU projects; including the design and delivery of a digital solution which enables Parents and Graduates to manage and access education slots and related University information.

Key Responsibilities:

• Partnering with the PM in developing detailed project plans that included timelines and deliverables for each phase of SDLC (Planning, Requirements Analysis, Design & Prototyping, Development, Testing and Implementation)
• Facilitating workshops with Business leads and relevant stakeholders to elicit and validate and translate requirements into detailed specifications to be implemented by developers in iterations.
• Owning the creation of formal business requirement documents (BRD), functional requirement documents (FRD), sequence diagrams, and process flow diagrams, user stories and use cases. 
• Performing gap analysis, utilising business process re-engineering techniques and documenting the ‘as is’ and ‘to be’ processes to identify requirements needed to achieve business goals. 
• Influencing and negotiating with internal and external stakeholders to ensure work delivered is in line with time, cost, and quality constraints.
• Owning the acceptance criteria in conjunction with business users, designers, developers and QA testers and ensuring automated tests are implemented and executed within a continuous integration environment
• Participating in Backlog Refinements, Daily Stand-ups, Iterations, Showcases / Sprint Reviews and Retrospectives.

Key Achievement:

• Contributed to increasing project benefits by 15% through comprehensive design of AS-IS and TO-BE processes and leading the BA team by modelling best practice BA techniques and Agile principles.

TRITEK CONSULTING LTD                                                                                                                                                                           FEB 2021 – JUN 2022                                                                                                           

BUSINESS ANALYST 

Facilitated the implementation of Microsoft Office 365 Enterprise with a focus on increasing staff productivity and operational efficiency. 

Key Responsibilities:

• Led requirements gathering sessions and conducted workshops to document business requirements, and communicate the Microsoft Office 365 designs/capabilities to senior internal and external stakeholders.
• Strategically produced high-quality business requirements documentation including; requirements specifications, user stories, use cases and acceptance criteria, technical specifications, data and UML models. 
• Reviewed the end-to-end process flow for the Microsoft Office 365 Enterprise solution and collaborated with the UI and UX designers in designing mock-ups / prototypes to depict the desired future state ‘to-be’.
• Supported the review of test cases and test plans from the QA team, negotiated testing scope and timelines, reviewed test scripts and tracked defects and issues via Jira. 
• Led the implementation of go live, manual configurations, setups and user training; created process maps to showcase new technology capabilities and benefits to Users.
• Contributed to the successful full-cycle implementation of the Microsoft Office 365 Enterprise which resulted in increasing operational efficiency by 37%.

ECOBANK   NIGERIA LIMITED Nov 2017 – JAN 2021                                                                                                           

customer service manager– BANKING 

Facilitated the delivery of several internal projects including the revamp of the organisation’s website; ensuring the website was SEO optimised. 

Key Responsibilities:

• Oversee all income and expense general ledger in my branch.
• Oversee the preparation of the necessary book of account of the branch
• Oversee the reconciliation of my branch’s general ledger.
• Presentation of my branch financial position to the bank management.
• Training of the staff on the new software upgrade. 
• I was saddled with stakeholders’ management responsibility on daily basis.
• I perform analysis of financial trends and prevent all loopholes.
• Supported the wider project team with customer journey mapping to ensure the delivery of the best-optimised experience for customers.
•  I oversee all my branch operational activities for error-free and compliant with relevant laws and internal processes. 
• I manage the Customers Database. I Manage  5M’s resources of the bank daily. My team's performance boosted the branch's profitability by 30%

ECOBANK  NIGERIA LIMITED Aug 2012 – Nov 2017 

head fund transfer – BANKING 

Key Responsibilities:

• I was responsible for monitoring and maintaining branch income and expenditure daily.
• I also oversee the branch cash transaction to ensure zero fraud activities. 
• I conduct daily proof of all GLs and daily supervision of all cash and teller staff activities.
• I conduct periodic reconciliation of branch inventories( cash and non-cash items). 
• I was saddled with the responsibility of liaising with necessary stakeholders on tax computation and remittances. 
• I was a digital ambassador for my bank to drive all digital products, training staff members weekly and UAT testing.
• Streamlined processes ad led the automation of several manual processes; resulting in increasing operational efficiency by 37%.
• Successfully supported key stakeholders in evaluating business processes and procedures; contributed to 42% increase in the productivity of Banking operations.

ECOBANK NIGERIA LTD (OCEANIC BANK INT’L PLC) May 2007 – Aug 2012 

Head customer service officer – BANKING 

Key Responsibilities:

• I served as KYC/AML champion for my business zone.
• I manage customers’ Databases. I conducted an investigation related to ATM  fraud/ transaction disputes.
• I provide prompt resolutions to customers' complaints at every service touch point. 
• I oversee branch security instruments inventories.
• I provided quick responses to customer requests and onboarded new customers.
• Collaborated with stakeholders across the Bank to understand their financial data needs and provide them with actionable data insights 
• Expertly utilised Business intelligence tools and techniques; resulting in optimising statistical efficiency by 35% and increasing the quality of data and reporting by 47%.

• BCS Professional Membership, The Chartered Institute for IT                                                                                                 2023
• Master of Science in Financial Technology, The University of the West of England, UK                                                                   2022
• Master of Science in Accounting, Kwara State University, Malete, Ilorin, Nigeria                                                                                  2020
• Fellow Chartered Accountant, The Institute of Chartered Accountants of Nigeria                                                                               2020
• Master of Business Administration (Executive), Obafemi Awolowo University, Nigeria                                                                  2017
• Associate Member, Chartered Institute of Taxation of Nigeria                                                                                                              2015
• Bachelor of Science in Accounting, Enugu State University of Science and Technology, Nigeria                                                     2011
• Higher National Diploma in Accounting, Osun State College of Technology, Nigeria                                                          2005   
• Ordinary National Diploma, Osun State College of Technology, Nigeria                                                                                                 2001