- Answer office phone
- Manage and report on the internal telephones system.
- Ensure client database is kept up to date.
- Monitor retention loss and risks
- Update Growth Within Spreadsheet (Power Bi)
- Issue Team with identified Risk Sites
- Plan, implement and monitor customer Survey
- Complete Safeguard Contractor Questionnaires and monitor when due for expiry
- Establishing customer service policies and procedures
- Developing and streamlining current business processes
- Ensure that clients are advised of office closure due to holidays. Provide operational support to the business, maintaining asset inventory, ordering supplies etc
- Effective interpersonal skills
- Strong team and networking skills
- Proven experience in business support, administrative roles
- Strong leadership and team management skills.
- Company Vision Is to strive to build lifelong relationships with clients who value our premium quality service. Our Core Purpose Our core purpose is to change the perception of the cleaning industry
- Remote and office based role #J-18808-Ljbffr
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Business Support Manager - Swansea, United Kingdom - Mrs Buckét
Description
The primary purpose of this role is to provide crucial business support by overseeing and managing various aspects of customer service and administration.
This includes responsibilities like monitoring customer metrics, managing escalations, and implementing strategies to enhance customer satisfaction and retention.Additionally, the role involves overseeing and preparing reports for the business, establishing, and streamlining policies and process, and collaborating with other departments to address client concerns.
Effective communication, both written and verbal, is vital, along with strong leadership and team management skills.The overall aim is to ensure exceptional customer service, maintain strong client relationships, and continually improve customer support processes to contribute to the organisation's success.
Monitor, update, and report on YTD customer metrics including customer complaints and queries