- Welcoming new Homeowners and supporting them to settle into their apartments.
- Providing a professional front of house service and dealing all visitors in a friendly manner.
- Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
- Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
- Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.
- Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
- Managing the development –gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment
- Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
- Ensuring that all Health and Safety requirements are adhered to.
- Excellent communication skills with a real "can do" attitude.
- Extensive experience in a professional customer service orientated position.
- A professional approach with high quality standards.
- Thrives in a busy a varied role, where every day will be different.
- Be resilient and can problem solve effectively.
- An awareness of basic Health and Safety will be a distinct advantage.
- A good level of computer literacy including Microsoft Word and Outlook.
- Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
-
Housing Management Support Officer
5 days ago
West Berkshire Council Newbury, United KingdomVacancy Summary · - Employer: · - West Berkshire Council · - Salary: · - From £30,151 to £35,411 Per Annum (Grade H) · - Location: · - Council Offices, Market Street, Newbury · - Contract: · - Contract · - Working Pattern: · - Full Time · - Hours: · - 37 hours per week. · - DBS C ...
-
Housing Management Support Officer
6 days ago
West Berkshire Council Newbury, United KingdomVacancy Summary · - Employer: · - West Berkshire Council · - Salary: · - From £30,151 to £35,411 Per Annum (Grade H) · - Location: · - Council Offices, Market Street, Newbury · - Contract: · - Contract · - Working Pattern: · - Full Time · - Hours: · - 37 hours per week. · - DBS C ...
-
House Manager
1 week ago
McCarthy Stone Farnham Common, United KingdomDo you take pride in delivering excellent customer service? · Do you get satisfaction from a role that involves multi-tasking and finding solutions? · Do you enjoy organising and facilitating social events? · McCarthy Stone are looking for a **House Manager** to join our team on ...
-
House Manager
5 days ago
Horticruitment UK Ltd Hampshire, United KingdomHouse Manager / Butler required · A rare opportunity has arisen for an experienced, proactive, and dedicated House Manager to join a stunning private estate based near Brockenhurst, Hampshire on a full-time permanent basis. · The unique, discreet, and idyllic setting of this rema ...
-
House Manager
5 days ago
Greycoat Lumleys Wokingham, United Kingdom Full timeHouse Manager Job - Live in - Oxfordshire · A busy couple bought a country home about 5 years ago and have just finished the refurbishment of the property,they are now ready to move in. This is a weekend residence for them and will visit on average 2 x a month. · The couple are ...
-
House Manager
5 days ago
McCarthy Stone Thatcham, United KingdomDo you take pride in delivering excellent customer service? · Do you get satisfaction from a role that involves multi-tasking and finding solutions? · Do you enjoy organising and facilitating social events? · McCarthy Stone is the leading UK's retirement living providers. We a ...
-
Housing Management Apprentice
4 days ago
Oxford City Council Oxford, United KingdomJob reference · 002296 · Date posted · 09/06/2023 · Application closing date · 27/06/2023 · Location · Oxford - Town Hall · Salary · £12,742.68 per annum in Year 1, with the potential to increase to £15,096.18 £18, £20,103 per annum in Year 2 dependant on age · Package · 28 days ...
-
Live-in House Managing Team
4 days ago
Perfect Household Staff Farnham, United KingdomAgency Perfect Household Staff · WhatsApp for sending CV: · **Live-In House Managing Team** · We are looking for a fluent Russian speakers housekeeper and handyman because the family and employees are native speakers of this language. · The members of the Live-In House Managing ...
-
Front of House Reception Manager
1 day ago
Savills Hampshire, United Kingdom**_This role is being advertised by Savills Management Resources (SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by Real Living Wage Foundation._** · **Purpose of the Role** · Overall Purpose/Aim: · The main purpose of t ...
-
Supported Housing Officer
5 days ago
Sovereign Housing Thatcham, United KingdomPublic Sites · We have an opportunity for a full time **Supported Housing Officer** to join our team. · You'll be covering our schemes in Hampshire, on a fixed term basis until the end of September 2023. · This role will be out on the field working with residents, visiting proper ...
-
Locality Officer
5 days ago
Sovereign Housing Thatcham, United Kingdom**Are you a passionate and customer centric housing professional?** · This is an exciting time to join Sovereign as we move forward with our new operating model. We have created 10 regions across the South called Localities so that we have the right people in the right place to d ...
-
Head Chef
22 hours ago
Regency Park Thatcham, United Kingdom Full timeAbout the Regency Park Hotel · Nestled in the town of Thatcham, Regency Park Hotel is a four-star abode boasting 108 bedrooms, an award-winning restaurant as well as leisure facilities and conference and banqueting facilities. · About Head Chef role · The head chef must be able t ...
-
Housing Specialist
1 week ago
Sovereign Housing Thatcham, United KingdomWe have an opportunity for a **Housing Specialist** **to join our Customer Services Management Centre Team in our Newbury office. · This will be a full time hybrid role where you'll be working from home and in the office at least two days a week. · The starting salary is £30,000 ...
-
Customer Specialist
17 hours ago
Sovereign Housing Thatcham, United KingdomWe have an opportunity for a **Housing Specialist** **to join our Customer Services Management Centre Team in our Newbury office. · This will be a hybrid role where you'll be working from home and in the office at least two days a week. · The starting salary is £30,000 - £35,000 ...
-
Income Officer
1 week ago
Sovereign Housing Association Thatcham, United Kingdom**Looking for a fixed term contract? Want to use your skills to make a real difference?** · At Sovereign we offer you something different. An organisation with a strong commercial brain and a beating social heart. · We are a leading housing association, striving to provide qualit ...
-
Libraian / Learning Centre Manager
1 week ago
Downe House School Thatcham, United Kingdom Full timeFull Time - Term Time Only · Working as part of a team, the Learning Centre Manager will manage the library and online learning resources and the Murray Centre facilities in order to provide an engaging educational environment for all. · To be successful in the role you will need ...
-
Customer Accounts Officer
1 week ago
Sovereign Housing Thatcham, United KingdomAt Sovereign we offer you something different. An organisation with a strong commercial brain and a beating social heart. · We are a leading housing association, striving to provide quality, affordable homes in happy, successful places. What we do makes a real difference to peopl ...
-
Customer Account Officer
17 hours ago
Sovereign Housing Thatcham, United Kingdom Part timeAt Sovereign we offer you something different. An organisation with a strong commercial brain and a beating social heart. · We are a leading housing association, striving to provide quality, affordable homes in happy, successful places. What we do makes a real difference to peopl ...
-
Customer Support Advisor
6 days ago
Sovereign Housing Thatcham, United KingdomSovereign is a leading Housing Association, committed to providing quality, affordable homes and services within sustainable, successful communities. We're led by our values and driven by a strong sense of social purpose, placing our customers at the heart of everything we do. · ...
-
Customer Support Advisor
6 days ago
Sovereign Housing Thatcham, United KingdomSovereign is a leading Housing Association, committed to providing quality, affordable homes and services within sustainable, successful communities. We're led by our values and driven by a strong sense of social purpose, placing our customers at the heart of everything we do. · ...
House Manager - Thatcham, United Kingdom - McCarthy and Stone
Description
Do you take pride in delivering excellent customer service?
Do you get satisfaction from a role that involves multi-tasking and finding solutions?
Do you enjoy organising and facilitating social events?
McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Turner Place in Newbury.
Hours: 30 hours per week Monday to Friday. We can be flexible around school hours.
Salary: £20,.67
Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement.
About the Role of a House Manager
We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents.
Some of the House Manager duties within this role include:
The successful candidate will have the following key competencies:
As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.
Could this role be the perfect job for you?
