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    Job Vacancies - London, United Kingdom - Royal Mail

    Royal Mail
    Royal Mail London, United Kingdom

    2 weeks ago

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    Description

    Job Description:

    As Delivery Office Manager, you'll be accountable for the management of a Delivery Office, coordinating a team to efficiently sort, prepare and deliver the mail.

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    Job Responsibilities:

    • Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
    • Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
    • Resilience Focus: Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
    • Customer centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.
    • People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
    • Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.

    Job Details:

    Company: Royal Mail

    Vacancy Type: Full Time

    Job Location: Wallington, England, United Kingdom

    Application Deadline: N/A

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