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    Senior Bureau Analyst - United Kingdom - Sharp Business Systems France

    Sharp Business Systems France
    Sharp Business Systems France United Kingdom

    1 week ago

    Default job background
    Description
    Salary – Negotiable dependant on experience

    We are looking for an enthusiastic and organised Infrastructure Analyst to join our existing team, based at our client's office near London Liverpool Street.

    The role will be diverse and offers an opportunity to learn a multitude of technologies, by investigating and resolving a variety of requests and incidents.

    This role is suited to an individual who is keen to learn and develop but enjoys owning a problem, seeing it through to resolution.

    The successful candidate will be driven to go the extra mile to help our clients resolve their IT issues.

    They should be able to work well in a team but also independently.


    Job responsibilities:
    First point of contact
    Respond to incoming emails and answer telephone calls.
    Capture and log the end-user requirements/Incident in detail.
    Delivering technical fixes
    Investigate and trouble-shoot incidents and apply resolutions.
    Process Service Request, following the agreed procedures.
    Follow the escalations procedure when requiring third line support.


    Technical Experience needed:
    A minimum of 24 months IT Support experience in a 1 st /2 nd line support role.
    Microsoft Exchange administration
    365 Administration and troubleshooting
    Active Directory management and GPO administration
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