- Promptly and efficiently attend to all guests with professionalism and courtesy.
- Maintain updated guest profiles and ensure accurate registration processes.
- Handle guest inquiries, messages, and parcels promptly and accurately.
- Collaborate closely with Housekeeping to coordinate room information and lost property.
- Perform cash handling and ensure accurate account postings.
- Maintain a secure environment according to policy.
- Conduct night security rounds to ensure the safety of guests and property.
- Report any safety hazards promptly and handle complaints efficiently.
- Follow established security procedures and assist in emergency situations as needed.
- Assist in establishing ongoing training programs to uphold brand and service standards.
- Induct new staff members and ensure adherence to service procedures and standards.
- Communicate openly with staff, providing regular briefings and relevant information.
- Comply with health, safety, and environment policies and procedures.
- Participate in workplace consultation on health and safety matters.
- Report any hazards, incidents, or injuries promptly and accurately.
- Maintain hygiene standards for food handling and presentation.
- Ensure compliance with liquor licensing requirements.
- Provide efficient, friendly, and professional service to all guests.
- Actively promote special promotions and facilities available within the hotel.
- Implement Accor values and customer vision to deliver the best service.
- Complete all assigned tasks accurately and within designated time frames.
- Participate in training and development programs to enhance personal and departmental standards.
- Abide by Accor policies on Equal Employment Opportunity and workplace harassment.
- Maintain confidentiality of hotel, customer, and staff information
- Previous experience in hospitality or customer service preferred.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Flexibility to work night shifts, weekends, and holidays as required.
- Must have valid Driving license and a car
-
Multi Skilled Carpenter
2 days ago
Facilitate Group Ltd Cardiff, United Kingdom**Facilitate Group** is a small property maintenance & construction company which is expanding as our customers keep recommending us So we have an exciting opportunity for two **Multi Skilled Carpenters** to join our team. · **Salary**: up to £30,000 pa + travel allowance + enhan ...
-
Multi Skilled Operative
3 days ago
Tarmac Cardiff, United Kingdom**Job Introduction**: · At Tarmac, 'who you are' matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. · We are curre ...
-
Multi-skilled Operative
6 days ago
Taff Housing Association Cardiff, United Kingdom**What you'll do** · Help deliver Taff's aim of providing great homes and services. As our Multi Skilled Operative - Kitchen Fitter you will be responsible for the delivery of planned and reactive kitchen installations and for the reactive maintenance of our homes on a multi skil ...
-
Multi Skilled Carpenter
1 week ago
TJ Services (Wales) Ltd Cardiff, United KingdomWe are an evolving and growing business. · We are looking for Multi Skilled Carpenters and are happy to consider all experience and trade levels (The rate of pay will be dependent on the experience and trade background) · Our works could be from Hanging doors to Roofing, Fencing ...
-
Multi Skilled Operative
6 days ago
Taff Housing Association Cardiff, United Kingdom**What you'll do** · Help deliver Taff's aim of providing great homes and services. As our Multi Skilled Operative - Carpenter, you will be responsible for the delivery of reactive, planned and void maintenance of our homes on a multi-skilled basis including communal facilities. ...
-
Multi Skilled Operative
1 day ago
Sphere Solutions Cardiff, United KingdomSphere Solutions are looking for a Multi-skilled operative in the Cardiff area · Duties will include a bit of carpentry, painting and patching. · For this role, you will need the following: · - CSCS Card · - 3 Point PPE · - Experience · - NVQ in a trade · - 40 hour weeks · - Temp ...
-
Multi Skilled Maintenance Engineer
1 week ago
Hunter Selection Cardiff, United KingdomMulti Skilled Maintenance Engineer · South Wales - Cardiff · 23332/534 · £45,000 - £54,000 + Company benefits (Profit share, pension etc) · Salary & Benefits: · Salary £45,000 - £54,000 (DOE) · Annual profit share, up to 10% · up to 27 days holiday plus bank holidays · 9% company ...
-
Multi Skilled General Builder
1 week ago
TJ Services (Wales) Ltd Cardiff, United KingdomGeneral Builder (Time Served Builder with mínimal 'other trades involvement). · Also happy to consider the recruitment of a 'labourer/semi skilled' building support (if you have someone you trust and want to bring along with you) · The job requirement will involve, as a minimum, ...
-
Multi Skilled Trade Person
2 days ago
WT Building Group Cardiff, United KingdomA Mutli Skilled Trades person is URGENTLY required. · Experience is essential to this role. · The hourly rate will be based on experience, skill level and quality of finish in all aspects of workmanship. · - Proven track record of undertaking multiple trades · - Maintenance exper ...
-
Lecturer - Carpentry & Multi-skills
3 days ago
Coleg Y Cymoedd Cardiff, United Kingdom**About the Role** · As a Lecturer, you will teach effectively on a range of courses and at a range of levels as agreed with your line manager. You will support learners to achieve successful outcomes and participate in retention and recruitment activities as appropriate. You wou ...
-
Bathroom Fitter Multi Skilled
1 week ago
Kingfisher Developments (Wales) Ltd Wales, United Kingdom**Bathroom Fitter** · We are looking for an experienced Bathroom Fitter to join our Specialist Works Team. The main duties will include Fitting Level Access Shower's/Wet Room's, Wall Tiling, Flooring and Basic Plumbing. You must hold a Full UK Driving Licence. To start ASAP - Exp ...
-
Paul Baker Construction Limited Cardiff, United KingdomPaul Baker Construction Limited · A Building Maintenance Company · Experienced Multi · - Skilled Painter and Decorator required · Teamplayer, committed, reliable and motivation is key · Ability to work professionally and considerately in a range of environment · Driving Licence e ...
-
Multi Skilled Window and Door Fitter
1 week ago
TJ Services (Wales) Ltd Cardiff, United KingdomWe are Fensa Approved and taking more window/door fitters · Also happy to consider the recruitment of a 'labourer/semi skilled' building support (if you have someone you trust and want to bring along with you) · The job requirement will involve, as a minimum, the following · - Wi ...
-
Multi Skilled Operative
6 days ago
Mears Group Caerphilly, United KingdomAnnual salary: up to £29,052.00 · Multi Skilled Operative · - Full Time - Permanent - Up to £29,052 per annum, depending on experience - Plus company van & Fuel card_ · Are you looking to make a positive difference to a community? Is working for an organisation that can provide y ...
-
Hotel Multi Skilled Team Member
1 week ago
ibis Cardiff Centre Cardiff, United KingdomWe have an exciting opportunity to join our young and dynamic team if you are looking for a career in the hotel industry. Our Multiskilled Team Member position would allow you to learn the basics of both Front Office and Food&Beverage. We can guarantee you would learn something n ...
-
Hotel Multi Skilled Team Member
6 days ago
ibis Cardiff Centre Cardiff, United KingdomWe have an exciting opportunity to join our young and dynamic team if you are looking for a career in the hotel industry. Our Multiskilled Team Member position would allow you to learn the basics of both Front Office and Food&Beverage. We can guarantee you would learn something n ...
-
Skilled Fitter/carpenter/multi Skilled
1 week ago
Cardiff and Caerphilly carpentry Caerphilly, United KingdomCardiff and caerphilly Carpentry are looking for a carpenter or a person with carpenter experience who can work on their own and with a team in the areas of Cardiff and Newport. · They must have good work ethics attention to detail and excellent problem solving skills. · For the ...
-
Multi Skilled
1 day ago
Daniel Owen Ltd Cardiff, United Kingdom UndefinedWe are currently seeking an experienced and skilled Kitchen Fitter to join our team. As a Kitchen Fitter, you will be responsible for installing, fitting, and finishing kitchen units, appliances, worktops, and other related components to the highest standards. The ideal candidate ...
-
Multi Skilled Engineer Electrical Bias
2 days ago
Redmore Recruitment Limited Penarth, United Kingdom Full timeMulti Skilled Engineer -Electrical Bias · MAIN PURPOSE AND SCOPE OF THE JOB · The Engineer is primarily responsible for delivering Preventative, Corrective and Reactive support to the operations team across all aspects of the site assets and infrastructure and to ensure the relia ...
-
Front Office Multi Skilled Team Member
1 week ago
Holiday Inn Cardiff North Cardiff, United Kingdom**Job profile** · All applicants must be happy working customer facing at all times. From morning shifts until evening work. You will be trained to provide a multi-functional service required within Reception and Housekeeping where applicable. · **Job responsibilities** · - Be aw ...
Night Team Member- Multi Skilled - Cardiff, United Kingdom - IBIS
Description
Job DescriptionJoin our team as a Night Team Member Multi-Skilled and become an integral part of our hotel's exceptional service experience As a Night Team Member Multi-Skilled, you'll be the first point of contact for our guests during the night, ensuring their comfort, safety, and satisfaction throughout their stay. Your warm and friendly demeanor will contribute to our guests' overall enjoyment, making their visit memorable from check-in to check-out.
Key Responsibilities:
Guest Service Excellence:
Security and Safety:
Training and Development:
Health, Safety, and Environment:
Customer Relations and Sales:
Other Duties:
Special Note
During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times. Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved. It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.
Information on the processing of personal data
When you submit an application to [HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited] OR [Ibis Family Hotels: Accor UK Economy Hotels Limited], trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.