- Answering inbound calls and emails from customers
- Dealing with general enquiries competently and giving clear guidance and explanations
- Accurately updating and maintaining an in - house system
- Processing mid-term adjustments and cancellations on existing policies
- Solving customer queries throughout the life of their policy and general administration - document processing, letter writing, dealing with the setting up/cancellation of direct debits
- A friendly and professional telephone manner with excellent customer service
- The ability to build relationships with clients.
- Ability to prioritise work and work under pressure.
- To be confident and proactive and ability to take own initiative.
- Both a team player and ability to work on own initiative
- Must be flexible.
- Keen eye for detail
- 1 year Plus Insurance experience is essential.
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Found in: Talent UK C2 - 3 days ago
Radius West Yorkshire, United Kingdom Permanent - Full timeAccount Executive (Insurance) · We're an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and se ...
Service Account Handler - West Yorkshire, United Kingdom - Radius
Description
Service Account Handler
The role of Service Account Handleris really important to us. You will be responsible for supporting our broking team with administration and customer service duties for fleet and commercial clients.
We would love to welcome you to either our Sheffield or Leeds office, working hours of Monday-Friday.
Who Are Radius?
Established in 1990, we're trusted by over 400,000 businesses all over the world to help them grow and become more productive.
Here at Radius we support business fleets of all sizes, helping teams stay connected with customers and colleagues to run more efficiently.
Fleet and connectivity solutions that scale with your business
We support business fleets of all sizes, helping teams stay connected with customers and colleagues to run more efficiently.
Our tailored solutions allow you to benefit from a one-stop shop that can help keep your business on the go and connected. We offer fuel cards, telematics, vehicle leasing, EV charge points, telecoms and more to businesses globally.
This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.
What does a typical day look like...
What do we expect of you?
What can you expect of us?
• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.
Salary- Competitive Salary depending on experience + performance related bonus (quarterly)
Still curious?
If you're interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.
Please contact Megan Tumelty on Excellent training and coaching.
•Opportunities for ongoing development and progression.
•Service Awards at 5, 10 and 20 years.
•Employee Referral Bonus
