- Adherence to all organisational policies
- Ensuring all tasks are completed to agreed deadlines for all customers.
- Work efficiently and effectively.
- Ensure effective communication with the Customer and Key Account Managers
- Accurate weekly and monthly reporting to key stakeholders in the business.
- To coordinate all tasks relating to New Build Sites for designated accounts
- To build and maintain effective relationships with SBD servicing branch personnel, customer site management and customer procurement teams.
- To liaise with Key Account Managers, Estimating and Technical department, all personnel and departments relating to CSO processing.
- To manage all day-to-day administration tasks, to include processing of all incoming call offs, raising of quotations, managing and responding to all enquiries sent through to the central sales office via email and telephone.
- To deal with all customer requests and queries to the agreed timescales
- To assume responsibility for various tasks as required
- Ensuring the CSO Team work together so that all service-related matters are completed within agreed timescales and customers informed.
- Ensure cover is organized for the CSO team when members are absent.
- Ensure the CSO Team contributes to positive change including system and procedure changes.
- Provide accurate reports that are requested by Customers (site management) and SBD personnel in the timescales required.
- Ensure order processing volume is in line with daily processing capacity.
- Regular review of CSO processes and procedures to recommend improvements towards increased efficiency in the department.
- House Builder Bundle creation and management within the team via IQ
- Daily customer maintenance
- Attendance
- Recording of Daily/Weekly/Monthly orders processed.
- Input error analysis to include duplications, processing errors,
- incorrect schedule and purchase order detail.
- Recording of agreed delivery timescales not met, product.
- shortages leading to non-delivery in full and on time.
- Recording of credit requests resulting from CSO processing non-compliance.
- Accurate forecasting.
- Excellent telephone manner
- Organised approach to work
- Ability to work on your own initiative.
- Attention to detail.
- Positive approach to the working environment
- Driven approach to work
- Competent with Navision and IQ
- Good level of numeracy
- Strong communication skills
- Strong Excel skills in order to produce the reports that will be required by the Senior Management team.
- Ability to train others in all CSO related tasks.
- Capable of holding regular Teams meetings with SBD colleagues.
- Ability to spread workflow across the team in the most efficient way
- A calm individual capable of working well under pressure.
-
Office Supervisor
2 weeks ago
Supreme Recruitment Birmingham, United KingdomWe are currently recruiting for a Office Supervisor for our clients Facilities Maintenance business. · You will be responsible for the smooth day-to-day running of our busy help desk. We need a hands-on manager who will work with and supervise our small team of operators, in addi ...
-
Office Supervisor
2 weeks ago
Mahdi Travel & Tours Ltd Birmingham, United KingdomJob Summary: · **Responsibilities**: · - Supervise and provide guidance to the administrative staff, including assigning tasks, monitoring performance, and conducting regular evaluations · - Develop and implement office policies and procedures to ensure smooth operations · - Coor ...
-
Office Supervisor
1 day ago
Pell Frischmann Birmingham, United Kingdom**About Pell Frischmann**: · Pell Frischmann is an international multi-disciplinary consulting engineering company with over 90 years of experience in the built environment. We are a unique business whose purpose is to generate sustainable funds to deal with the environmental and ...
-
Office Supervisor
1 day ago
Hill Dickinson LLP Birmingham, United KingdomHill Dickinson LLP is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Newcastle, Piraeus, Singapore, Monaco and Hong Kong. With more than 950 people including 200 partners and legal directors, the firm delivers a ...
-
Front Office Supervisor
1 week ago
Recruiter 365 Birmingham, United Kingdom**Front Office Supervisor** · Our client is looking for Front Office Supervisor ideally from a hotel background in hotels · **Main Duties** · The Front Office Supervisor role involves a range of duties, including assisting in the responsibility for the day to day operations of th ...
-
Cash Office Supervisor
1 week ago
A G Parfett & Sons Ltd Birmingham, United KingdomWe are an employee-owned company, and this means we see our people as our biggest asset and value the contribution each employee owner makes - why work for any other company, when you can come and work for Parfetts where it's Owned By You · We are a long running established Compa ...
-
Cash Office Supervisor
3 weeks ago
A G Parfett & Sons Ltd Birmingham, United KingdomWe are an employee-owned company, and this means we see our people as our biggest asset and value the contribution each employee owner makes - why work for any other company, when you can come and work for Parfetts where it's Owned By You · We are a long running established Compa ...
-
Office Assistant/ Site Supervisor
2 weeks ago
J&M ROOFING LIMITED Smethwick, United KingdomOffice Assistant/ site Supervisor · **Full time role-hours/times to be discussed at interview** · **Driving Licence and vehicle will be required** · J&M roofing limited is a family run professional roofing company.Established in 2007, we provide first class roofing services in al ...
-
Front Office Supervisor
2 weeks ago
Marriott International, Inc Birmingham, United Kingdom**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Delta Hotels Birmingham, 12 Hagley Road Five Ways, Birmingham, England, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Ma ...
-
Supervisor-front Office Night
1 week ago
Marriott International, Inc Birmingham, United Kingdom**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Delta Hotels Forest of Arden Country Club, Maxstoke Lane, Birmingham, England, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** ...
-
Supervisor-front Office Night
1 week ago
Marriott International, Inc Birmingham, United Kingdom**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Delta Hotels Forest of Arden Country Club, Maxstoke Lane, Birmingham, England, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** ...
-
Public Contact Officer Supervisor
5 hours ago
West Midlands Police Birmingham, United Kingdom Part timeThe Force Contact Supervisor will join a team of supervisors, working together to ensure staff are performing effectively and efficiently, maximising service delivery and performance. This role is essential in providing a positive working environment, embedding new ways of workin ...
-
Office Supervisor
2 weeks ago
Genie Cleaning Services Ltd Aldridge, United Kingdom**Job description** · **Office Supervisor** · **Full time - 9.30am to 4.30pm Monday to Friday** · We are looking for somebody who has experience in managing an office to join our friendly, growing company based in Aldridge. · As a key support to the Operations Director, as well a ...
-
Office Supervisor
4 days ago
Genie Cleaning Services Ltd Aldridge, United Kingdom**Office Supervisor** · **Full time - 9am to 5pm Monday to Friday** · We are looking for somebody who has experience in managing an office to join our growing company based in Sutton Coldfield. · As a key support to the Operations Director, as well as supervising a small admin te ...
-
Office Supervisor
2 days ago
Molly Maid Sutton Coldfield & Lichfield Sutton Coldfield, United KingdomThis is a flexible role to cover the day-to-day office functions of managing a busy team of cleaners, key duties include; · - Customer enquiries · - Scheduling of customers cleans · - Taking phone payments · - Weekly postings · - Customer record updates · - Customer quality calls ...
-
Office Supervisor
1 week ago
Twilight Designs Ltd Tamworth, United Kingdom**Duties include but are not limited to**: · - Supporting a small office-based team, overseeing general running of the business · - General administrative tasks · - A desire to excel the business and drive for sales · **Person Specifications**: · **Qualifications/Experience Requi ...
-
Office Supervisor
2 weeks ago
Bishop Ullathorne Catholic School Coventry, United KingdomBishop Ullathorne Catholic School is part of the Holy Cross Catholic Multi Academy Company. · At Bishop Ullathorne we are committed to a process of ongoing improvement and discovery. We are determined to provide the very best Catholic education for all of our young people. Our vi ...
-
Station Reception Officer Supervisor
1 week ago
Bouygues Energies & Services UK Sutton, United Kingdom**Station Reception Officer Supervisor**: · Bouygues Energies & Services Solutions - Sutton · Bouygues Energies & Services Solutions currently has an exciting opportunity for a Station Reception Officer Supervisor to join their operational team at Sutton Police Station. This is a ...
-
Office Supervisor
5 days ago
Hays Business Support Birmingham, United KingdomYour new company · You will be working for a well-established law firm in Birmingham City Centre. They have recently opened a new office in Birmingham and are looking for an Office Supervisor to help run the new office. · Your new role · This role will be front of house so you wi ...
-
Office Planning Supervisor
2 weeks ago
Johnson Health Tech Uttoxeter, United Kingdom**Job Title: Installation Planning Supervisor** · **Department: Operations** · **Reports to: Field Installation Manager** · **SUMMARY**: · This is a key role within the wide spread of installation operations and will responsible for and part of a small administration team with wh ...
Central Sales Office Supervisor - Smethwick, United Kingdom - Quay – SBD
3 weeks ago
Description
EPW1
Job Title: Central Sales Office (CSO) Supervisor
Accountable to: Sales Director – New Build
Hours: 08:00 – 17:00, Monday to Friday
Role
The role of the CSO Supervisor is to be responsible for ensuring the workflow relating to all new build processing, administration and communications are completed to a high standard and within agreed timescales.
Mandatory Responsibilities
Role Responsibilities
Performance Measures
Personal Attributes
Skills/Abilities/Qualifications